Supervisor - Food and Beverage

Casino and•Baton Rouge, LA

4d•Onsite

About The Position

This role is responsible for ensuring consistent high-quality service to team members and guests, maintaining guest service standards, and assisting culinary teams with food and beverage presentations. The supervisor will monitor restaurant cleanliness, assist in establishing performance standards, oversee inventory, and manage staffing levels to ensure budgetary compliance. This position also handles escalated guest service issues, ensures adherence to alcohol service policies, and communicates important operational information. The role requires upholding company policies, fostering positive team morale, and working a flexible schedule including nights, weekends, and holidays.

Requirements

Ability to meet attendance guidelines.
Adherence to departmental and company policies.
Ability to work a flexible schedule as required by business operations, including late nights, weekends, and holidays.
Ability to taste and smell food items to ensure quality and flavor levels.
Speech and Vision abilities are required.

Nice To Haves

Knowledge of guest alcohol limitations and company policy and procedure regarding limitations.

Responsibilities

Ensure consistent high-quality service to all team members and guests.
Maintain guest service standards and ensure team members perform those standards.
Assist culinary teams in quality checks for all food and beverage presentations and displays.
Monitor wait stations, host stand, and general restaurant appearance for cleanliness and compliance.
Assist in establishing standards of performance, quality of products, service, staffing levels/cost, and food/beverage cost.
Oversee inventory and maintain/order inventory as needed.
Monitor staffing levels to ensure budgetary compliance.
Manage escalated guest service issues appropriately and discreetly.
Have knowledge of guest alcohol limitations and company policy regarding limitations.
Communicate pertinent information to senior staff, surveillance, or other necessary team members.
Meet attendance guidelines and adhere to departmental and company policies.
Ensure guest satisfaction.
Follow lawful directions from supervisors.
Uphold company non-disclosure and confidentiality policies and agreements.
Interact well with others and be a positive influence on team member morale.