Supervisor Financial Counseling Integrated Programs

University Health • Northpoint, TN

6d • Onsite

About The Position

This position supervises the functions, activities, and outpatient staff of the organization’s Financial Counseling Center. It ensures patients can access financial counseling to determine eligibility for Medicaid, Crime Victims, and the organization’s Financial Assistance Programs. The role coordinates training needs with the Performance Improvement Specialist, coordinates employee workflow, and manages customer service and follow-up for the outpatient Financial Counseling Center. It also coordinates quality assurance, application monitoring, discount processes, and customer service while ensuring adherence to objectives, guidelines, and the hospital and corporate philosophy.

The position provides support supervision to Integrated Program Coordinators involved in a special project with the Missouri Family Support Division, including staff who report directly to this supervisor and staff who may report to other supervisors in the department. The position is funded solely by grant funds and may cease if grant funding ends.

Requirements

• High school diploma or equivalent.
• At least two years of experience as a Resource Counselor II, Patient Access Representative II, or in an equivalent position.
• Internal candidates must have a rating of meets expectations or above on their last two evaluations.
• Meet Missouri employment requirements for persons contracted to work with the Department of Social Services, including satisfaction of state income tax requirements and fingerprinting.
• Successfully complete the 6–8 week Family Support Division training related to application processing.
• Excellent written and verbal communication skills.
• Demonstrated ability to lead a team.
• Knowledge of Word and Excel.

Nice To Haves

• Bachelor’s degree.
• Prior experience as a Financial Counseling Coordinator.
• Supervisory experience in a Patient Registration or Financial Counseling environment.

Responsibilities

• Supervise the functions, activities, and outpatient staff of the Financial Counseling Center.
• Ensure patients have access to financial counseling for eligibility for Medicaid, Crime Victims, and the organization’s Financial Assistance Programs.
• Coordinate training needs with the Performance Improvement Specialist.
• Coordinate employee workflow and manage customer service and outpatient follow-up for the Financial Counseling Center.
• Coordinate quality assurance, application monitoring, discount processes, and Financial Counseling Center customer service.
• Ensure adherence to objectives, guidelines, and hospital and corporate philosophy.
• Provide support supervision to Integrated Program Coordinators involved in the Missouri Family Support Division special project, including staff who report to other supervisors in the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED