Supervisor, Financial Counseling

UK St. Claire•Morehead, KY

About The Position

The Supervisor, Financial Counseling supervises daily Financial Counseling activities that support patient financial assistance programs. The role oversees staff by assigning workloads, monitoring performance, and ensuring counseling activities are completed accurately and on time. It ensures compliance with organizational policies, payer requirements, and regulatory standards, and supports patient-centered service by resolving escalated issues and coordinating with revenue cycle, clinical, and administrative teams to reduce barriers to care. The position is based at 222 Medical Circle in Morehead, Kentucky, in the Counseling department. It is a full-time day-shift role.

Requirements

High school diploma or equivalent.
0–4 years of related or progressive experience.
An equivalent combination of education and experience may be considered. Experience must be paid and in the same related field; part-time and PRN experience is prorated based on hours worked per week.
Volunteer work and internships for academic credit are not counted toward experience.

Responsibilities

Supervise daily workflow of financial counseling staff to ensure accuracy, timeliness, and compliance.
Train, mentor, and evaluate staff to support their development and consistent performance.
Assign tasks, monitor work queues, and adjust staffing as needed to meet service demands.
Respond to and resolve escalated patient financial concerns, including charity care and payment plan requests.
Ensure compliance with Medicare charity guidelines, HIPAA, and the Fair Debt Collection Practices Act.
Assist in implementing departmental policies, procedures, and process improvements.
Prepare reports on team performance, productivity, and quality metrics for leadership review.
Collaborate with internal departments and external partners to address barriers to financial clearance and patient access.
Maintain up-to-date knowledge of financial assistance programs, payer requirements, and organizational standards.
Perform other duties as assigned.