Financial Counseling Specialist

Ensemble Health Partners • Chillicothe, OH

4d • Onsite

About The Position

The Financial Counseling Specialist helps patients understand and manage their financial obligations for healthcare services. The role reviews benefits, estimates patient liabilities, assesses and collects amounts such as copays, deductibles, coinsurance, and balances after financial assistance, and facilitates payment arrangements while following organizational policies and regulatory requirements. In inpatient settings, the specialist communicates with patients face to face during their stay to collect estimated liabilities. The role also supports registration, insurance eligibility, follow-up, authorization validation, and other patient access processes. It is an onsite position at Adena - ARMC in Chillicothe, Ohio, with pay of $18.65–$19.90 per hour based on experience.

Requirements

• At least one year of customer service experience.
• High school diploma or GED.
• Must obtain Certified Revenue Cycle Representative (CRCR) certification within six months of hire; company paid.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction for patients and clients.
• Must be able to work onsite at Adena - ARMC in Chillicothe, Ohio.

Responsibilities

• Assess patient insurance and financial information to determine liability.
• Review benefits, estimate patient liabilities, and facilitate payment arrangements.
• Collect patient liabilities, including copays, deductibles, coinsurance, and balances after financial assistance.
• Meet with inpatients face to face to collect estimated liability, making at least three room-visit attempts per day when a patient is preoccupied during earlier attempts.
• Work assigned patient access, insurance eligibility, and follow-up reports.
• Assist with daily in-house call reviews to validate that patients have a valid payor source and authorization on their account for the current stay.
• Complete pre-registration and registration tasks, including registering patients at or before the time of service and attempting to collect financial liability.
• Monitor missed collection opportunities for process improvements and follow-up.
• Document patient-liability accounts daily.
• Call patients who cannot make payment while in-house.
• Send post-discharge letters detailing estimated liability and payment options.
• Help patients complete consent-to-treat, observation, Important Message from Medicare, and other applicable registration forms.
• Assist eligibility specialists with insurance verification, Medicaid and charity processing, and other tasks as needed.
• Run a daily census to identify patients with potential eligibility.
• Collect and organize outpatient orders for future and current service dates using queues in Revenue Cycle systems.

Benefits

• Bonus incentives
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Company-paid CRCR certification
• Career advancement
• Professional development
• Quarterly and annual incentive programs
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED