Financial Counseling Representative
About The Position
As a Financial Counseling Representative, you will help patients and families navigate financial obligations and assistance options. You will initiate collection of required prepays and follow up to maximize collection, identify hospital and public financial assistance programs, and support patients with applications and eligibility determinations. You will counsel patients about insurance benefits, recommend alternative payment sources where appropriate, and contact insurance carriers or websites to verify eligibility and advocate for patients. You will also notify relevant personnel of potential delays to scheduled services when required approvals have not been obtained. Other duties and projects may be assigned. The position is remote in a well-lit, quiet, climate-controlled work environment. The listed physical demands include sitting, standing, walking, and extended computer usage. A high school education is listed, though equivalent experience will be considered; no prior experience is required.
Requirements
- High school education; equivalent experience will be considered.
- No experience required.
Responsibilities
- Initiate collection of prepays due and follow up to help ensure maximum collection.
- Identify hospital and public financial assistance programs for patients unable to meet their financial obligations.
- Work with Case Management, clinical staff, the Medicaid vendor, and the Family Independence Agency to help patients and families complete assistance program applications and determine eligibility and coverage.
- Assist uninsured patients and families with completing and filing Medicaid or other assistance program applications with the appropriate agency.
- Counsel patients regarding insurance benefits and recommend alternative payment sources and financial assistance when appropriate.
- Contact or check insurance carriers and websites for non-automated eligibility and act as a patient advocate.
- Notify the manager, physician, and servicing department about possible service delays for elective or urgent admissions, procedures, and scheduled diagnostic testing that have not been approved before the date of service.
- Perform other duties and projects as assigned.
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
