Financial Counseling Representative

UCHealth • Colorado Springs, CO

1d • Onsite

About The Position

Counsels patients and/or parties responsible for payment regarding payment responsibilities and options. Explains financial responsibilities for services received, payment options, and collection procedures; explains insurance benefits, eligibility, requirements, and estimated patient liability based on analysis and verification of insurance benefits. Recommends alternative payment sources and/or financial assistance when appropriate. Communicates with insurance carriers, alternative payment sources, and healthcare providers to advocate for the patient. Within the scope of the job, the representative must use critical thinking and decisive judgment, work with minimal supervision, and take appropriate action in a fast-paced environment. This is an onsite position at UCHealth Memorial Hospital Central in Colorado Springs, with a day shift schedule of 80 hours per pay period (two weeks).

Requirements

• High school diploma or GED.
• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision in a fast-paced environment and take appropriate action.

Responsibilities

• Explain patients' financial responsibilities for services received, payment options, and collection procedures.
• Explain insurance benefits, eligibility, requirements, and estimated patient liability based on analysis and verification of insurance benefits.
• Recommend alternative sources of payment and/or financial assistance when appropriate.
• Communicate with insurance carriers, alternative payment sources, and healthcare providers to act as an advocate for the patient.
• Use critical thinking and decisive judgment, work with minimal supervision, and take appropriate action in a fast-paced environment.

Benefits

• Three-Year Incentive Bonus, paid in October during the third year of employment after accruing annually.
• Annual merit pay increase based on performance.
• Annual market reviews and base pay adjustments as needed.
• Medical, dental, and vision coverage.
• 24/7 mental health and well-being support for employees and dependents.
• Discounted gym memberships and fitness resources.
• Free Care.com membership.
• Voluntary benefits, including accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
• Paid time off, paid family and medical leave, and leaves of absence.
• Employer-provided basic life and accidental death and dismemberment coverage, with buy-up options.
• Employer-provided short-term and long-term disability coverage, with a buy-up option.
• 403(b) retirement plan with employer matching contribution.
• Additional 457(b) plan may be available.
• Flexible spending accounts for health care and dependent day care; health savings account available with enrollment in a high-deductible medical plan.
• Access to academic degrees and certificate programs.
• For specific educational degrees, up to 100% of tuition, books, and fees paid by UCHealth; other programs may qualify for up to $10,000 per year prepaid or up to $5,250 per year in tuition reimbursement.
• Access to LinkedIn Learning courses and seminars and internal professional development opportunities.
• Free assistance navigating the Public Service Loan Forgiveness program and submitting federal student loans for forgiveness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED