Financial Counseling Representative

UCHealth • Fort Collins, CO

1d • Onsite

About The Position

The Financial Counseling Representative counsels patients and/or parties responsible for payment about payment responsibilities and available options. This is a full-time, onsite position with UCHealth Financial Counseling at Poudre Valley Hospital in Fort Collins, Colorado. The schedule is 80 hours per two-week pay period, on the day shift. Pay is $20.87–$27.13 per hour, depending on relevant experience.

The role explains financial responsibilities, payment options, collection procedures, insurance benefits and eligibility requirements, and estimated patient liability based on analysis and verification of insurance benefits. It also identifies alternative payment sources or financial assistance when appropriate and advocates for patients in communication with insurers, payment sources, and healthcare providers. The position requires critical thinking, decisive judgment, minimal supervision, and the ability to act appropriately in a fast-paced environment.

Requirements

• High school diploma or GED.
• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision in a fast-paced environment and take appropriate action.

Responsibilities

• Explain financial responsibilities for services received, payment options, and collection procedures.
• Explain insurance benefits, eligibility, requirements, and estimated patient liability based on analysis and verification of insurance benefits.
• Recommend alternative sources of payment and/or financial assistance when appropriate.
• Communicate with insurance carriers, alternative payment sources, and healthcare providers to act as an advocate for the patient.
• Use critical thinking and decisive judgment, work with minimal supervision, and take appropriate action in a fast-paced environment.

Benefits

• Three-Year Incentive Bonus.
• Performance-based annual merit pay increases.
• Annual market reviews of positions and base pay.
• Medical, dental, and vision coverage.
• 24/7 mental health and well-being support for employees and dependents.
• Discounted gym memberships and fitness resources.
• Free Care.com membership.
• Voluntary benefits, including accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
• Paid time off, paid family and medical leave, and leaves of absence.
• Employer-provided basic life and accidental death and dismemberment coverage, with buy-up options.
• Employer-provided short-term and long-term disability coverage, with a buy-up option.
• 403(b) retirement plan with employer matching contribution.
• Additional 457(b) plan may be available.
• Flexible spending accounts for health care and dependent day care; a health savings account is available when enrolled in a high-deductible medical plan.
• Access to academic degrees and certificate programs.
• UCHealth pays up to 100% of tuition, books, and fees for specific educational degrees; other programs may qualify for up to $10,000 per year prepaid or up to $5,250 per year in tuition reimbursement.
• Access to LinkedIn Learning and internal professional development opportunities.
• Free assistance navigating the Public Service Loan Forgiveness program and submitting federal student loans for forgiveness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED