Supervisor, Financial Counseling

R1 RCM•Wichita, KS

21h•$57,640 - $73,103•Remote

About The Position

The Supervisor, Financial Counseling oversees associates who screen uninsured patients for financial assistance programs and support patients who cannot meet their financial obligations. The role ensures financial counseling activities follow applicable guidelines and policies, and works with internal and external partners to support patients and families with assistance applications and eligibility determinations. The supervisor supports associate onboarding, training, performance, and career development; coordinates staffing coverage and service-line priorities; reviews financial counseling metrics; and helps maintain effective operating procedures. The role also handles escalated accounts and leadership concerns, performs screening and conversion work when business needs require it, analyzes performance and productivity, and conducts periodic site visits to assess operations. This position is based in a remote, well-lit, climate-controlled work environment with a quiet noise level. Physical demands include sitting, standing, walking, and extended computer use. The US base pay range is $57,640.00–$73,102.94 per year. The role is eligible for an annual bonus plan with a 5% target.

Requirements

Bachelor's degree, or equivalent experience in lieu of a degree.
At least 3 years of experience, including at least 1 year in a management role.

Responsibilities

Support training and onboarding of new associates and assist with recruiting activities as needed.
Recommend and update operating guides, job aids, and training materials as needed.
Encourage associates to expand their knowledge and take on stretch opportunities and responsibilities beyond their day-to-day work.
Lead one-on-one meetings with associates as needed to advance initiatives, address performance, and provide mentorship.
Develop content for and/or lead team meetings as directed by leadership, including reviewing financial counseling metrics and holding associates accountable for performance targets.
Conduct onsite leadership rounding, measure the quality of staff-to-patient interactions, and provide coaching.
Partner with leadership to execute staffing coverage strategies and service-line prioritization.
Track and report employee responsibilities, shift schedules, and leave coverage.
Demonstrate and coach excellent customer service to help associates provide a great patient experience.
Supervise associates conducting financial screening for uninsured patients and identifying financial assistance programs for patients unable to meet their financial obligations.
Perform screening and conversion activities when business needs require, including out-of-office coverage and escalated cases.
Research Medicaid and other funding-source eligibility, enrollment, and documentation requirements for acute hospital accounts.
Ensure Medicaid and other funding-source requirements are integrated into associate protocols.
Monitor financial counseling account actions to ensure adherence to guidelines and policies.
Evaluate processes and procedures and coordinate with National Financial Counseling leadership to improve uninsured patient screening and conversion activities.
Liaise with Case Management, clinical staff, Medicaid vendors, and the Family Independence Agency to help patients and families complete assistance applications and determine eligibility and coverage.
Establish working relationships with internal and external counterparts to facilitate collaboration.
Address escalated at-risk accounts and ensure effective execution when elective, non-urgent admissions, procedures, or scheduled diagnostic testing have not received approval before the date of service.
Support resolution of high-level escalations from internal and external leadership.
Prepare, analyze, and provide daily, weekly, and/or monthly key metrics reports as assigned.
Monitor and address individual associate performance deficiencies as needed.
Monitor team performance to ensure targets are met and applicable guidelines and policies are followed.
Develop and coach associates to support career growth and high-quality work.
Analyze performance and productivity metrics in depth to identify root causes of defects and opportunities for improvement.
Conduct periodic site visits to assess financial counseling operations.
Perform other duties and projects as assigned.