Financial Counseling Specialist

Ensemble Health Partners • Chillicothe, OH

5d • $19 - $20 • Onsite

About The Position

The Financial Counseling Specialist assists patients in understanding and managing financial obligations for healthcare services. The role reviews benefits, estimates patient liabilities, facilitates payment arrangements, and follows organizational policies and regulatory requirements. The Specialist assesses and collects copays, deductibles, coinsurance, and balances after financial assistance by reviewing patient insurance and financial information. In inpatient settings, the Specialist communicates face to face with patients during their stay to collect estimated liabilities.

The position also supports patient access and registration operations, insurance eligibility and follow-up, daily in-house call reviews, and outpatient order management. It involves documenting patient liabilities, following up with patients who cannot pay while in-house, and sending post-discharge letters detailing estimated liabilities and payment options. The role is onsite at Adena - ARMC in Chillicothe, Ohio. Pay is $18.65–$19.90 per hour, based on experience.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR (Certified Revenue Cycle Representative) certification required within 6 months of hire; company paid.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction in patient and client experiences.
• Must be able to work onsite at Adena - ARMC in Chillicothe, Ohio.
• Must reside and be authorized to work in the United States.

Responsibilities

• Assess and collect patient liabilities, including copays, deductibles, coinsurance, and balances after financial assistance.
• Review patient insurance and financial information to determine liability and collect estimated patient liability through face-to-face communication with inpatients.
• Work patient access, insurance eligibility, and follow-up reports as assigned.
• Help facilitate daily in-house call reviews to validate that patients have a valid payor source and authorization for the current stay.
• Complete pre-registration and registration tasks, including registering patients at or before service and attempting to collect their financial liability.
• Monitor missed collection opportunities for process improvement and follow-up; make at least three daily attempts to visit a patient's room when the patient is preoccupied during earlier attempts.
• Note all accounts with a patient liability daily.
• Call patients who are unable to make payment while in-house.
• Send post-discharge letters detailing estimated liability and payment options.
• Help patients sign consent to treat, observation, Important Message from Medicare, and other applicable registration-related forms.
• Assist eligibility specialists with insurance verification, Medicaid and charity processing, and other tasks as needed.
• Run a daily census to identify patients with potential eligibility.
• Collect and organize outpatient orders for future and current dates of service using queues in Revenue Cycle systems.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Company-paid CRCR certification and paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED