Supervisor, F&B-NonEx

Churchill Downs Incorporated•Hampton, VA

11d

About The Position

The Supervisor, F&B-NonEx assists departmental management by overseeing day-to-day Food & Beverage operations and directing staff. The role leads various shifts during business hours and enforces ABC and ServSafe policies. It provides training and orientation to team members, monitors operations and work standards, coordinates staffing and operational needs with other supervisors and managers, and helps ensure quality guest service and profitability. The supervisor also oversees service preparation, side work, opening and closing duties, and setup and breakdown for private events.

Requirements

Demonstrated leadership skills.
Excellent verbal and written communication skills.
Excellent guest service and interpersonal skills.
Strong and accurate money-handling skills.
Ability to work under stress in a fast-paced environment.
Digital literacy in computer programs relating to the Food & Beverage department.
Ability to work in the kitchen with food.
Ability to work at the bar with alcoholic beverages.
High school diploma or equivalent.
Must obtain and maintain ServSafe certification.
Must obtain and maintain a valid racing license.
Ability to stand for the duration of the shift and meet the physical requirements of the position, including potentially lifting up to 50 pounds.

Nice To Haves

Three to five years of progressive experience in a food and beverage environment is preferred.
Other combinations of education and experience may be considered.

Responsibilities

Provide guest service training and departmental orientation for new team members.
Work with the manager to provide ongoing training for all team members.
Monitor day-to-day departmental activities for compliance with established company policies.
Review subordinate team members’ work to ensure it meets management standards.
Assist the manager in reviewing reporting areas to evaluate and improve staffing levels, working conditions, guest service quality, and profitability.
Coordinate with other Food & Beverage supervisors and managers on work schedules, food ordering, and par levels.
Delegate duties and responsibilities based on operational needs to ensure adequate coverage.
Oversee side work responsibilities and opening and closing duties.
Ensure the dining room is set up and ready for service.
Assist with setup and breakdown for private events.
Act as a liaison with external agencies and/or company leadership as needed or requested.
Perform other related duties as assigned.
Lead shifts during business hours and enforce ABC and ServSafe policies.