F&B Supervisor

Stonebridge Hospitality Associates•New Orleans, LA

11d•Onsite

About The Position

The Food & Beverage Supervisor supervises and controls restaurant and bar operations to meet hotel and brand standards. The role is responsible for efficient service, profitability, regulatory compliance—particularly with liquor laws—and an exceptional guest experience. The position supervises Food & Beverage Team Members and reports to the Food & Beverage Manager. It is a full-time, non-exempt position in New Orleans, Louisiana, with a stated pay rate of $22.00. The supervisor oversees food, beverage, and room service operations; manages service quality, inventory, costs, cleanliness, and staff performance; and ensures compliance with hygiene, health, and safety standards. The role requires working nights, weekends, and holidays as business needs require. The work takes place indoors, with possible exposure to temperature changes. Employees must be able to stand and walk for extended periods and occasionally lift up to 30 pounds.

Requirements

At least 3 years of experience in food and beverage operations or a supervisory role.
Strong understanding of POS systems, cost control, and inventory management.
Knowledge of food hygiene regulations and liquor laws.
Demonstrated ability to lead and manage a team, including training and performance management.
Excellent customer service skills and focus on guest satisfaction.
Strong written and verbal communication skills.
Ability to work under pressure and manage multiple tasks in a fast-paced environment.
Proficiency in resolving guest complaints and maintaining high service standards.
Ability to collaborate with departments such as front office and housekeeping.
Ability to stand and walk for extended periods.
Ability to occasionally lift up to 30 pounds.
Flexibility to work nights, weekends, and holidays as required by business demands.

Responsibilities

Ensure prompt and efficient service of meals, snacks, and beverages to required standards.
Maintain profit margins through sales analysis, menu costing, cost management, and cash-handling procedures.
Ensure the cleanliness and maintenance of the restaurant and bar, including table setups and flower arrangements.
Supervise food and beverage associates and ensure they are well-groomed, professionally dressed, and courteous to guests.
Manage bartenders and room service staff, ensuring they are trained and meet service standards.
Oversee room service orders to ensure timely and accurate delivery.
Manage ordering, storage, and issuing of goods while maintaining security and stock requirements.
Handle customer complaints and maintain high service quality.
Ensure compliance with hygiene, health, and safety standards.
Conduct performance reviews, identify training needs, and support ongoing staff development.
Maintain visibility with guests and staff by circulating throughout the restaurant and bar.
Conduct regular staff training and stay informed about industry trends for continuous improvement.