Supervisor, F&B-NonEx

Churchill Downs•Hampton, VA

About The Position

The Supervisor, F&B-NonEx assists departmental management by overseeing day-to-day Food & Beverage operations and directing staff. The role leads various shifts during business hours and enforces ABC and ServSafe policies. The supervisor provides guest-service training and departmental orientation to new team members, supports ongoing training, monitors work against company policies and management standards, and helps assess staffing, working conditions, guest service, and profitability. The role coordinates schedules, food orders, and par levels with other supervisors and managers; delegates duties to ensure adequate coverage; oversees side work and opening and closing duties; prepares the dining room for service; and assists with private-event setup and breakdown. The supervisor may also liaise with external agencies or company leadership and perform other related duties as assigned. The position requires standing for the duration of the shift and may involve long hours, including nights, weekends, and holidays. The work environment is usually moderate to loud and may vary in crowd levels, noise, flashing lights, and smoke depending on the assigned station and guest volume. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Demonstrated leadership skills.
Excellent verbal and written communication skills.
Excellent guest-service and interpersonal skills.
Strong and accurate money-handling skills.
Ability to work under stress in a fast-paced environment.
Digital literacy in computer programs related to the Food & Beverage department.
Ability to work in a kitchen with food.
Ability to work at a bar with alcoholic beverages.
High school diploma or equivalent.
Must obtain and maintain ServSafe certification.
Must obtain and maintain a valid racing license.
Ability to meet the physical demands of the role, including standing for the duration of the shift and potentially lifting up to 50 pounds.

Nice To Haves

Three to five years of progressive experience in a food and beverage environment is preferred.
Other combinations of education and experience may be considered.

Responsibilities

Provide guest-service training and departmental orientation for new team members.
Work with the manager to provide ongoing training for team members.
Monitor day-to-day departmental activities for compliance with established company policies.
Review subordinate team members’ work to ensure it meets management standards.
Assist the manager in reviewing operational areas to assess and improve staffing levels, working conditions, guest service quality, and profitability.
Coordinate work schedules, food orders, and par levels with other Food & Beverage supervisors and managers.
Delegate duties and responsibilities based on operational needs to ensure adequate coverage.
Oversee side work responsibilities and opening and closing duties.
Ensure the dining room is set up and ready for service.
Assist with setup and breakdown for private events.
Act as a liaison with external agencies and/or company leadership as needed or requested.
Perform other related duties as assigned.
Lead shifts during business hours and enforce ABC and ServSafe policies.