Supervisor, Epic IT Revenue Cycle

UT Southwestern Medical Center•Dallas, TX

About The Position

The Supervisor, Epic IT Revenue Cycle supports the Health Information Technology Services – Revenue Cycle & Hospital Business Systems team and directly supervises analysts supporting Epic Resolute Hospital Billing. The role assigns workloads, sets priorities, develops staff, manages performance and escalations, and ensures timely completion of support requests and project deliverables. It provides technical oversight of hospital billing workflow analysis, system configuration, testing, implementation, and ongoing support. The supervisor partners with Revenue Cycle Operations and other IT teams to ensure system changes meet business needs and follow established change-control standards. The role coordinates software application and upgrade planning and implementation, serves as a subject matter expert for supported applications, and contributes to documentation and user training. It oversees project plans, schedules, scope, timelines, deliverables, status reporting, testing, data quality, issue tracking, implementation planning, system administration procedures, regulatory compliance, project prioritization, change management, and disaster recovery planning. It also provides direct supervision and training of Business Analysts, supports operational and business strategy development, and participates in a 24-hour on-call program for clinical systems. The position is based in an office setting and requires minimal physical exertion, though sitting and standing for long periods may be required. Salary is commensurate with education, skills, and relevant experience.

Requirements

Bachelor's degree with major coursework in computer science, mathematics, information systems, or a related field, or a high school diploma or equivalent.
Six years of progressively responsible information technology experience with a bachelor's degree, or eight years of progressively responsible and applicable information technology experience with a high school diploma.
Good written and verbal communication skills.
Good organizational skills and ability to prioritize work and meet deadlines.
Familiarity with personal computers.
Ability to read, write, and analyze data; develop plans and procedures; and coordinate people and resources to accomplish goals.
Ability to work under broad direction, determine methods and approaches to problems, and work with substantial independence based on specialized knowledge or experience.
Ability to communicate and coordinate by telephone and in person with faculty, staff, management, and external organizations.

Responsibilities

Coordinate planning for and participate in implementation of software applications and upgrades; serve as a subject matter expert for supported applications.
Assist with defining and developing application documentation and training manuals for system users.
Define and maintain project plans and schedules; monitor project scope, timelines, and deliverables, and provide status reports.
Oversee testing of new applications and changes to existing applications to ensure data integrity and quality; guide test-scenario development and support user training.
Ensure application errors and related issues are documented and tracked in problem logs.
Lead Business Analysts in collecting, interpreting, and documenting specifications for new and revised applications.
Guide development of operational plans for new and existing business applications and prepare project proposals as needed.
Develop system administrative procedures for new functionality and monitor system functionality and procedures for regulatory compliance.
Coordinate and participate in the 24-hour on-call program supporting clinical systems.
Compile policies and operating procedures to communicate issues to management; assist with business strategies to improve operational processing and productivity.
Monitor specification development and prioritize project design and testing.
Coordinate or perform project change management and coordinate or develop system disaster recovery plans.
Directly supervise lower-level Business Analysts, ensure employees are trained and accountable for their work, and perform duties similar to those of subordinates.
Record project time to meet cost-recovery requirements.
Coordinate with faculty, staff, and other public and private organizations on information systems and program development.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare with no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
On-site childcare
Paid holidays