Revenue Cycle Supervisor

Athletico•Oak Brook, IL

9h•Hybrid

About The Position

The Revenue Cycle Supervisor oversees revenue cycle operations, focusing on claims management, payment recovery, insurance verification, and follow-up. The role supervises staff, monitors performance and productivity, supports staffing and employee relations, and helps ensure the team stays current on payer regulations, fee schedules, and process improvements. The supervisor implements and trains staff on billing software, provides ongoing education and feedback, and works with the department manager to establish team plans, goals, and objectives. The role also monitors workflow and work-queue performance, including work handled by third-party vendors, and helps ensure patient financial service needs and complaints are addressed. This is a hybrid position requiring the ability to commute to the office in Oak Brook, Illinois.

Requirements

High school diploma required.
Three years of Revenue Cycle experience required.
Proficiency with Revenue Cycle systems.
Proficient knowledge of CPT and ICD 10 coding systems.
Proficiency in Microsoft Office.
Ability to understand and follow HIPAA regulations.
Ability to read, write, and speak English proficiently.
Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling or crouching, traveling around the office, communicating verbally and in writing, and using fine motor skills such as keyboarding.
Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise staff, monitor employee performance, and perform employee productivity audits.
Assist the department manager with human resources matters, identify staffing needs, interview and hire staff, and initiate disciplinary actions when necessary.
Work with management to keep Revenue Cycle employees informed about payer regulation and portal or methodology changes, fee schedules, and process improvements.
Implement billing software and provide training and ongoing education as needed.
Provide ongoing performance feedback, address problems, orient and train employees, verify competency, and identify ways to develop skills.
Work with the department manager to develop strategic plans and programs and establish clear team goals and objectives.
Monitor workflow to support high productivity and an engaged workforce.
Manage work-queue performance by departmental staff and third-party vendors.
Ensure the department responds to patient financial service needs and resolves patient complaints.

Benefits

Medical and prescription coverage, dental insurance, and vision insurance; eligibility begins on the first day of employment.
Health Savings Account, Healthcare Flexible Spending Account, and Dependent Care Flexible Spending Account.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance; supplemental life insurance options for employees and eligible family members.
Company-paid short-term and long-term disability coverage, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Paid time off accruing immediately upon hire.
Six major holidays off plus two floating holidays per year.
Physical therapy and occupational therapy benefits for employees.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) with a company match each pay period.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program.
Employee discount program.
Legal and credit monitoring.