Revenue Cycle Management Supervisor

HOSPICE FOUNDATION OF GREATER BATON ROUGE•Baton Rouge, LA

13d•$70,000 - $75,000•Onsite

About The Position

The Hospice of Baton Rouge is seeking an experienced, results-driven, full-time Revenue Cycle Management Supervisor to lead and support its revenue-cycle team. The role oversees daily billing and revenue-cycle operations across Hospice and Palliative Care service lines, including inpatient services. It coordinates staff and workflows, monitors accounts receivable and collections, resolves complex reimbursement issues, and promotes continuous improvement to ensure accurate, timely, and efficient operations. The Supervisor provides day-to-day oversight of assigned staff while also performing hands-on revenue-cycle work as needed. The position reviews operational metrics and billing trends, coordinates with clinical and administrative departments and external partners, supports compliance and audit readiness, and works with the Controller on priorities, risks, staffing, and process improvements. The role is primarily office-based, with standard business hours of 8:00 a.m.–4:30 p.m. Central Time. Additional hours may occasionally be necessary during month-end closing, audits, or other periods of increased workload.

Requirements

High school diploma or equivalent required.
Minimum of four years of progressive experience in healthcare billing, revenue cycle management, or a related field.
Previous hospice billing experience required.
Demonstrated experience with claims processing, accounts receivable, collections, denials management, payer follow-up, and reimbursement analysis.
Experience coordinating departmental workflows, monitoring performance, and resolving complex billing issues.
Strong knowledge of healthcare revenue-cycle operations, including claims submission, accounts receivable, collections, denial management, payment posting, and reimbursement follow-up.
Knowledge of hospice billing requirements and applicable Medicare, Medicaid, commercial insurance, and other payer regulations and requirements.
Ability to analyze A/R aging, denial trends, reimbursement data, and operational reports to identify issues and recommend corrective actions.
Strong analytical, organizational, problem-solving, and decision-making skills, including the ability to prioritize workloads and manage competing deadlines.
Proficiency in computerized billing systems, electronic medical records, reporting tools, and standard office applications.
Ability to supervise, coach, and support staff while promoting accountability, effective communication, and consistent workflow execution.
Ability to resolve complex billing and reimbursement issues, coordinate with other departments, and recognize when matters require escalation.
Ability to balance hands-on revenue-cycle responsibilities with staff oversight, process improvement, regulatory compliance, and protection of confidential information.
Ability to work standard business hours of 8:00 a.m.–4:30 p.m. Central Time, with occasional additional hours during month-end closing, audits, or other high-workload periods.
Final candidates must successfully complete a pre-employment drug screening in accordance with organizational policy. Applicants who test positive for marijuana, including medical marijuana prescribed under state law, are not eligible for employment.

Nice To Haves

Associate degree or bachelor’s degree in healthcare administration, business administration, accounting, finance, or a related field.
Professional certification in healthcare revenue cycle management, medical billing, or medical reimbursement, such as CRCR, CPB, or equivalent.
Previous supervisory, team-lead, or comparable work-coordination experience.

Responsibilities

Oversee daily revenue-cycle operations across Hospice and Palliative Care service lines, including inpatient services, to support timely claim submission, effective follow-up, accurate reimbursement, and resolution of outstanding accounts.
Perform hands-on revenue-cycle work as needed, particularly for complex claims, denials, payer disputes, account discrepancies, and escalated reimbursement issues.
Set and monitor departmental priorities for claims, accounts receivable, collections, denials, and unresolved billing matters.
Review aging accounts, claim rejections, denials, underpayments, and collection trends; identify reimbursement barriers and ensure appropriate follow-up.
Coordinate resolution of complex eligibility, authorization, documentation, payer, and reimbursement issues with relevant departments and external partners.
Ensure workflows support accurate billing and timely follow-up across applicable service lines.
Provide day-to-day supervision of assigned billing and revenue-cycle staff, including coordinating work, setting priorities, providing guidance, and monitoring completion.
Clarify staff roles, responsibilities, and performance expectations; monitor workload distribution and adjust assignments or priorities as needed.
Train and coach staff on billing procedures, payer requirements, systems, documentation standards, and follow-up practices.
Provide performance feedback, identify training needs, and address routine workflow or performance concerns in accordance with organizational policies.
Escalate significant employee relations matters, formal corrective-action recommendations, staffing concerns, and decisions requiring additional authority to the Controller and/or Human Resources, as appropriate.
Support cross-training and continuity planning for essential billing and revenue-cycle functions.
Develop, maintain, and review operational reports and performance indicators related to claims, A/R aging, denials, collections, payment delays, and unresolved billing issues.
Establish tracking and follow-up processes that promote timely resolution and accountability.
Analyze trends and recurring problems, identify contributing factors, and implement or recommend corrective actions within delegated authority.
Prepare and present regular revenue-cycle updates to the Controller, including performance trends, significant risks, staffing or workflow concerns, and recommended improvements.
Coordinate A/R and revenue-cycle review meetings, documenting action items, assigning responsibility, and following through to resolution.
Evaluate billing processes and recommend system, workflow, or training changes to improve efficiency, accuracy, and reimbursement outcomes.
Promote compliance with payer requirements, regulatory standards, organizational policies, and established financial controls.
Monitor the completeness and accuracy of billing documentation and supporting records; coordinate departmental preparation for audits, payer reviews, and documentation requests.
Ensure consistent use of approved billing procedures and promptly escalate potential compliance issues or material financial concerns.
Protect confidential patient, financial, personnel, and organizational information.
Support the development and maintenance of departmental procedures, training materials, and workflow documentation.
Partner with the Controller on revenue-cycle performance, operational priorities, staffing needs, and process improvements.
Coordinate with Clinical, Care Management, Admissions, Finance, and other departments to address documentation gaps, claim delays, and reimbursement barriers.
Communicate significant revenue-cycle risks, unresolved payer disputes, and operational concerns to the Controller.
Implement approved operational changes and communicate them clearly to affected staff and departments.
Exercise delegated operational authority and refer material financial decisions, policy exceptions, and matters outside established authority to the Controller.