Supervisor, Revenue Cycle Management

Tegria•Minnesota, MN

8d•$100,000 - $115,000•Remote

About The Position

The Supervisor, Revenue Cycle Management mentors and directly oversees day-to-day activities assigned to the Revenue Cycle Team. The role ensures the team provides revenue cycle assessment, identifies systemic issues, develops system and process solutions, assesses revenue cycle integrity, manages workflows, handles billing, and resolves outstanding accounts receivable to improve client efficiency and achieve revenue objectives. The supervisor monitors workload, follows established guidelines and procedures, and also performs complex revenue cycle work directly. The position supervises and coordinates team work, oversees customer contracts and deliverables, supports management decisions, develops and improves processes, and helps maintain quality, efficiency, compliance, and employee engagement. It also involves onboarding, training, coaching, and providing performance feedback to team members, while monitoring revenue cycle performance indicators and collaborating with management and department leadership to improve cash flow, reduce denials, and minimize bad debt. Tegria describes its mission as humanizing healthcare and helping healthcare organizations improve care, technology, revenue, and operations. The role offers opportunities for remote work and includes a benefits package covering health, dental, vision, wellness, financial, and lifestyle benefits.

Requirements

Bachelor’s degree in health information management, accounting, or a related field, or an equivalent combination of education and experience.
At least 3 years of supervisory experience in medical billing, including hospital billing and collections.
Able and willing to travel to client sites and offices as needed.
Able and willing to work outside normal hours.
Experience mentoring less experienced team members.
Extensive experience implementing, supporting, optimizing, and upgrading MEDITECH and/or other EMR systems.
Experience being evaluated against financial goals and targets and creating action plans to support a profitable service line.
Complete understanding and in-depth working knowledge of healthcare revenue cycle.
Good working knowledge of medical terminology, billing guidelines, HIPAA, and compliance.
Solid knowledge of third-party billing requirements and HIPAA 837/835 electronic language.
Ability to work independently with wide latitude for independent judgment.
Ability to establish and monitor performance and productivity standards.
Ability to balance supervisory duties with individual-contributor work.
Sound judgment, including knowing what questions to ask to reach informed decisions that minimize risk.
Advanced Microsoft Office skills and proficiency with computer-based accounts receivable applications.
Ability to perform complex mathematical calculations for account adjudication and apply complex contractual arrangements defined in customer contracts.
Strong collaboration and problem-solving skills.
Ability to analyze billing data and conduct trend analysis to improve billing, using advanced Excel and PowerPoint for presentations.
Excellent time management, organizational, and prioritization skills to handle the workload.
Ability to work tactfully and effectively with team members, customers, providers, and medical facility staff.
Exceptional verbal and written communication skills.
Strong attention to detail.
Strong commitment to ethical behavior and compliance with applicable laws and regulations.
Comfort and accountability working remotely with video conference calls, virtual shared workspaces, and common collaboration tools.
Ability to communicate tactfully and firmly with team members and stakeholders.
A private, secure home or remote-office workspace and internet access with sufficient speed to perform the job.

Nice To Haves

MEDITECH experience is preferred.

Responsibilities

Supervise Revenue Cycle Team work by delegating assignments, monitoring progress, and evaluating work for timeliness, quality, and compliance with policies and procedures.
Oversee current customer contracts, ensure the team meets Tegria deliverables, and send status reports.
Coordinate and lead daily team activities.
Assist with management decisions and activities.
Provide feedback about team members to management.
Develop new processes and improve existing processes to advance team goals, quality, efficiency, and speed.
Follow and enforce guidelines, processes, and procedures to accomplish objectives and ensure compliance with company and regulatory requirements.
Support employee engagement through listening and mentoring.
Provide input to management on performance evaluations, raise performance concerns, and participate in corrective actions.
Perform revenue cycle analyst work, including complex individual-contributor duties.
Onboard and train new team members.
Monitor Revenue Cycle key performance indicators and work with management to improve client cash flow, reduce denials, and minimize bad debt.
Maintain a strong working knowledge of revenue cycle management processes.
Research and identify denial trends and collaborate with department leadership to resolve issues and reduce their impact on accounts receivable.
Develop and coach team members.
Recommend and implement coaching or corrective action.
Perform other duties as assigned.

Benefits

Choice of multiple health and dental plans with nationally recognized networks.
Vision benefits.
Total wellness program.
Employee assistance program for employees and their families.
Competitive wages.
Retirement savings plans.
Company-paid disability and life insurance.
Pre-tax savings opportunities, including HSA and/or FSA.
Professional development offerings.
Opportunities for remote work.
Generous paid-time-off program with flexibility to plan vacations, take time away for illness or important life events, and shift schedules.