Revenue Cycle Supervisor
About The Position
The Revenue Cycle Supervisor oversees day-to-day revenue cycle operations to maximize collection of payments and reimbursements for medical services from patients, insurance carriers, financial aid, and guarantors. The position supports the Revenue Cycle Department at Texas Oncology’s clinic at 1308 Wonder World Drive in San Marcos, Texas, with travel to Bastrop and Kyle, Texas. The typical work week is Monday through Friday, 8:30 a.m. to 5:00 p.m. The role supervises revenue cycle activities across the patient visit, from point of entry through accurate account adjudication. It resolves escalated and unique revenue cycle issues, monitors financial and operational performance, improves processes, and coordinates front-office duties. The supervisor also develops and delivers training, supports employee development and performance management, and ensures adherence to standard operating procedures, organizational policies, and the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values.
Requirements
- Associate degree in Finance, Business, or equivalent, or four years of revenue cycle experience.
- At least four years of medical revenue cycle work experience, with a consistent track record of achieving metrics.
- Strong knowledge of medical insurance billing and collections, CPT, ICD-9, and HCPC coding, and medical terminology.
- Overall understanding of managed care products such as HMO and PPO plans.
- Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
- Ability to meet the physical demands of the role, including sitting or standing, talking or hearing, handling and lifting patients, manual and finger dexterity, eye-hand coordination, extensive standing and walking, and occasionally lifting or carrying items weighing up to 40 pounds.
- Corrected vision and hearing within the normal range.
Nice To Haves
- Two years of experience managing, delegating, and following up on the work priorities of others.
Responsibilities
- Supervise daily business functions across the patient visit, including scheduling, insurance eligibility, charge processing, claims, payments, collections, accounts receivable, denials, reporting and analysis, audits, coding, credentialing, customer service, training, analytics, and other revenue cycle activities.
- Resolve escalated and unique revenue cycle issues.
- Ensure quality work, timely completion, and adherence to Practice Standard Operating Procedures; regularly audit staff work for compliance.
- Prepare monthly revenue cycle financial analyses, including aged accounts, and monitor business metrics to refine processes and improve efficiency.
- Guide individuals and teams toward priorities, clarify roles and responsibilities, coordinate resources, and cascade goals into annual staff objectives.
- Champion new initiatives and manage implementation of changes effectively; take ownership of difficult issues and important problems.
- Develop, implement, and maintain revenue cycle training materials, and train staff on procedures, systems, metrics, and government regulations.
- Coordinate front-office duties, including scheduling, check-in, and collection of copayments and coinsurance.
- Interview candidates, recommend hires and salary changes, assess employee performance, provide feedback and coaching, support employee development, and administer progressive discipline.
- Enforce Practice and US Oncology policies.
- Perform other duties as requested or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
