Supervisor - Driving

SP Plus•Richmond, VA

1d•Onsite

About The Position

Assist in the day-to-day management of a parking location, ensuring operations follow the location’s contractual guidelines and company policies and procedures. Help foster positive client relations, maintain a professional image, and participate in programs intended to improve client and customer satisfaction. The role also includes assisting with assigned management duties, courteously serving customers, supporting parking equipment maintenance and repairs, and performing general maintenance and cleanup tasks as directed. The employee must report accidents, suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager, and may substitute for other positions when needed. The position requires familiarity with the garage and nearby streets, landmarks, and freeways.

Requirements

Minimal high school diploma or equivalent and a minimal month of related experience or training, or an equivalent combination of education and experience.
Clear oral communication skills, including listening, seeking clarification, and responding to questions.
Ability to write clearly and informatively and to read and interpret written information.
Positive attitude and customer service skills.
Ability to adapt to changes in the work environment, delays, and unexpected events.
Sound and accurate judgment.
Valid state-issued driver’s license with a current address and an acceptable driving record; must be maintained.
Ability to perform the essential physical functions of the job, with reasonable accommodations where applicable.

Responsibilities

Assist in managing day-to-day activities at assigned locations.
Help ensure parking operations comply with contractual guidelines and company policies and procedures.
Foster good client relations and promote a professional image and approach to the business.
Participate in programs to improve client and customer satisfaction.
Assist with management duties as assigned.
Courteously assist customers and respond to service requests.
Assist with parking equipment maintenance and repair and perform general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected violations of company policy, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris, water, oil spills, and similar materials.
Substitute for any position when necessary.
Maintain thorough knowledge of the garage and nearby major streets, landmarks, and freeways.
Complete other duties as needed.