Supervisor, Dispatch
About The Position
National Grid is hiring a Supervisor for its Gas Dispatch Operations Department. This onsite role is based in Hicksville or Melville, New York, and supervises a 24/7 team of dispatchers to ensure compliance with laws, regulations, and company policies, as well as achievement of mandated emergency-response and internal targets. The position works rotating 8-hour shifts. The supervisor coordinates dispatch operations and gas emergency response, ensures timely and accurate regulatory notifications, supports operational, budget, safety, and emergency-response goals, and helps develop the union workforce. The role also oversees daily gas-leak reporting reconciliations, analyzes operational KPIs, coordinates shift workload and risk discussions, and maintains relationships with stakeholders. The listed Downstate New York salary is $100,000–$117,000 per year. Visa sponsorship is not available now or in the future.
Requirements
- Bachelor’s degree and/or at least 5 years of related experience in gas utility or dispatching operations, including knowledge of the systems used.
- Experience managing a team of bargaining-unit or contract employees.
- Experience interpreting and analyzing regulations, collecting data, and reporting.
- Ability to deliver time-pressured projects on time and to quality standards.
- Knowledge of utility operations, maintenance, and construction.
- Proven ability to lead a team and drive performance.
- Strong organizational and planning skills, with the ability to manage multiple priorities.
- Knowledge of National Grid operations, company policies and practices, and applicable bargaining-unit agreements.
- Strong oral and written communication skills, including effective communication across the organization.
- Ability to exercise discretion and independent judgment on matters of significant importance.
- Ability to influence and achieve results in a matrixed team environment.
- Ability to review own work for accuracy and ensure details are complete.
- Ability to collaborate effectively with others as a team player.
Nice To Haves
- Proficiency with relevant systems and software, such as Salesforce, Maximo, SAP, Power BI, Excel, MS Word, and Access.
Responsibilities
- Supervise dispatcher shifts handling gas emergencies, customer appointments, and mandated program work.
- Coordinate gas emergency response with CMS, Field Operations, company emergency-response personnel, emergency-response agencies, regulators, fire departments, and police.
- Make timely and accurate notifications in compliance with New York State Public Service Commission and Department of Transportation regulations and company procedures.
- Support operational targets, mandated objectives, budget goals, emergency response, and safety goals.
- Remain available to cover vacant dispatch supervisor shifts and manage emergencies, storm operations, contractor damages, and outages, including outside business hours.
- Ensure work complies with applicable federal, state, and local rules and regulations.
- Support development of the union workforce through coaching, performance assessments, and annual appraisals.
- Conduct daily gas-leak reconciliations, gathering manual and automated reports, entering corrections, and researching information to support accurate and compliant reporting.
- Develop, analyze, and assess operational KPIs, including emergency response, customer service performance rate, resource management, and cycle time.
- Work with the manager and lead supervisor to discuss shift workload and applicable system risks, prepare for them, and provide proper notification when assigned-shift workload cannot be completed.
- Develop and maintain effective stakeholder relationships and share best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
