Dispatch Supervisor

Integrity Towing Solutions•Raleigh, NC

5d•$42,000 - $57,000

About The Position

Integrity Towing Solutions is hiring a hands-on Dispatch Supervisor to lead its 24/7 dispatch operation for private property impound services. Dispatch handles inbound calls, police-rotation calls, property tow requests, vehicle releases, payments, and dispatch records. The supervisor leads a team of about seven dispatchers, owns scheduling and call quality, and personally works a dispatch shift. The operation has a documented manual, structured training program, and weekly scorecard. The position reports to the Branch Manager. The supervisor is responsible for consistent phone and vehicle-release coverage, reliable shift handoffs, prompt and documented towing dispatch, timely response to police-rotation calls, accurate records, payment and cash controls, dispatcher training, and professional escalation handling. The role includes paid structured onboarding and authority over the schedule, training program, and quality standards.

Requirements

Must be at least 21 years old.
Prior supervisory or lead experience in dispatch, call-center, public-safety communications, towing, roadside, or logistics operations is strongly preferred.
Demonstrated calm, decisive leadership in a high-volume environment, including making sound decisions with incomplete information and teaching others to do the same.
Strong computer literacy, including dispatch software and Microsoft 365, and disciplined, accurate documentation.
Integrity in handling cash, payments, and records, with a commitment to treating controls as an essential part of the job.
Clear, professional communication with police, property managers, drivers, and vehicle owners, including during difficult conversations.
Acceptable criminal background history and a clear pre-employment drug screen.

Nice To Haves

Background as a law-enforcement dispatcher, 911 operator or telecommunicator, patrolman, officer, deputy, sheriff, or Border Patrol agent.
Military veteran background in any Military Occupational Specialty (MOS), particularly communications, operations, or logistics.
Military spouse background.
Prior supervisory or lead experience in dispatch, call-center, public-safety communications, towing, roadside, or logistics operations.

Responsibilities

Lead, schedule, and coach a team of about seven dispatchers supporting a 24-hour, seven-day operation, using clear expectations, weekly performance numbers, and quarterly one-on-ones.
Maintain full phone and vehicle-release coverage without gaps, and ensure shift handoffs identify each open item’s owner, status, and next action.
Work a dispatch shift by answering a multi-line phone system, coordinating drivers, and processing vehicle releases courteously and accurately.
Verify and document property tow requests and dispatch them promptly; ensure scheduled vehicle relocations occur as promised.
Prioritize police-rotation calls and monitor response to meet the 30-minute on-site contract standard.
Maintain complete and accurate dispatch records, audit calls weekly, and coach employees on missed standards during the same week.
Manage payment and cash controls, including card processing, smart-safe cash reconciliation, and investigation of discrepancies during the same shift.
Train new dispatchers using written procedures, observed practice, knowledge checks, and documented sign-offs.
Route escalations to the appropriate account executives, client support, or leadership, and professionally de-escalate tense situations.

Benefits

Annual salary of $42,000 plus a monthly performance bonus of up to $1,250 tied to the team scorecard, for up to $57,000 per year total.
Paid, structured onboarding.
Medical insurance.
Dental insurance.
Vision insurance.
Short- and long-term disability coverage.
Accident coverage.
Hospital coverage.
Critical illness coverage.
Paid time off that accrues with every hour worked.
Leadership authority over the schedule, training program, and quality standards.