WS - Supervisor, Credit and Collections

WillScot • Scottsdale, AZ

7d

About The Position

The Supervisor, Collections oversees the day-to-day activities of the collections and special billing teams. The role ensures timely and accurate accounts receivable processes, handles escalated customer issues, and drives performance through mentorship, monitoring, and coaching. The position requires a highly organized, proactive, customer-focused person who can manage multiple priorities while supporting team development. It directly supervises up to 5–7 employees, including collectors and special billing specialists.

The position operates in a professional office environment, with hybrid or remote work flexibility depending on business needs. It routinely uses standard office equipment. Occasional in-person meetings or travel to branch locations may be required for collaboration, training, or performance reviews. Occasional travel is less than 5%.

Requirements

• High school diploma or GED required.
• At least eight years of commercial collections and/or billing experience.
• At least three years in a supervisory or lead role within A/R or billing functions.
• Prior construction accounting experience.
• Strong written and verbal communication skills.
• Proven ability to mentor and lead a team.
• Decision-making and problem-solving ability in a fast-paced environment.
• Proficiency in Microsoft Office Suite and A/R software.
• High attention to detail, process orientation, and a customer service mindset.
• Ability to sit for prolonged periods and work on a computer.
• Ability to lift up to 15 pounds occasionally.
• Ability to participate in virtual meetings and occasional in-person collaboration.

Nice To Haves

• Associate or Bachelor’s degree preferred.
• Experience with SAP, GetPaid, or Salesforce preferred.

Responsibilities

• Supervise daily operations of the collections and special billing teams, ensuring adherence to procedures, timely account resolution, and quality service.
• Manage team performance using KPIs, aging reviews, and scorecards; coach and provide feedback to improve outcomes and reduce delinquency.
• Hire, train, evaluate, and, if necessary, discipline staff; foster accountability and development.
• Handle escalated collection and billing issues with a focus on customer service and resolution.
• Assist with implementation and refinement of billing and collections processes, including portal invoicing and system adoption.
• Coordinate with internal teams, including Sales, Legal, and Customer Success, to resolve account barriers and promote timely payments.
• Perform ad hoc assignments and special projects as directed by leadership.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities, which may include commission, bonus, performance rewards, or other incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED