Credit & Collections Supervisor

EnerSys Delaware Inc.•Muhlenberg Township, PA

About The Position

The Credit & Collections Supervisor supports the effective management and day-to-day operations of the Credit & Collections function. The role oversees a portfolio of credit and collection accounts across major retailers and other distribution channels while providing day-to-day leadership to Credit & Collections team members. Responsibilities combine account management, team coordination, complex issue resolution, and consistent application of credit and collection practices. The position helps maintain accounts receivable performance, mitigate credit risk, and support productive customer relationships. The supervisor evaluates customer creditworthiness, reviews credit limits and orders on credit hold, supports new-customer onboarding, and oversees collections, reconciliations, and resolution of discrepancies. The role also monitors accounts receivable metrics and reporting, works with internal and external stakeholders, and promotes compliance with company policies and established credit practices.

Requirements

Commercial credit and collections experience.
Ability to analyze financial information, including financial statements and credit reports, to assess customer creditworthiness and risk.
Strong working knowledge of accounting and accounts receivable principles.
Strong Microsoft Excel skills.
Excellent communication, interpersonal, and presentation skills.
Strong results orientation, accountability, organizational skills, and adaptability.
Experience managing or supporting a high-volume customer portfolio.

Nice To Haves

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
Minimum of 4 years of relevant credit, collections, accounts receivable, or related financial experience preferred.
Previous leadership or supervisory experience strongly preferred.
SAP experience preferred.
Automotive retail or related industry experience is a plus.

Responsibilities

Supervise and monitor an assigned portfolio of credit and collection accounts, including major retailers and other distribution channels.
Provide day-to-day leadership, direction, and support to Credit & Collections team members; support productivity and consistent practices, and help resolve complex issues and special circumstances.
Research and resolve account discrepancies, deductions, and customer chargebacks in partnership with Sales, customers, and other internal stakeholders.
Maintain accurate and reconciled customer accounts.
Liaise between internal and external customers to resolve collection issues, improve accounts receivable performance, and maintain productive customer relationships.
Monitor and support improvement of accounts receivable metrics, including percentage current, Days Sales Outstanding (DSO), past-due balances, and deductions.
Generate, review, and analyze periodic accounts receivable reports and identify trends or issues requiring action.
Support and foster organizational change to achieve strategic and operational objectives.
Review activities for compliance with departmental and company policies, procedures, and established credit practices.
Perform complex account reconciliations, including research and resolution of unapplied cash, credits, deductions, and unearned discounts.
Evaluate customer creditworthiness using relevant credit information, including financial statements, credit reports, payment history, and other available information.
Review and approve customer credit limits within established authority levels or obtain appropriate approval when required.
Review orders placed on credit hold in a timely manner to minimize unnecessary shipment delays while appropriately evaluating customer credit risk.
Support onboarding of new customers and verify compliance with established credit policies and requirements.
Oversee assigned credit and collection activities and promote compliance with departmental and company policies and procedures.