Credit and Collections Representative

Standard Textile•Cincinnati, OH

9d•Hybrid

About The Position

Standard Textile is seeking a detail-oriented, customer-focused Credit and Collections Representative for its Credit & Collections Department. The role manages customer accounts and outstanding receivables, resolves payment issues, maintains accurate records, and provides customer service while following company policies and procedures. The position works in a hybrid environment, with in-office work Tuesdays through Thursdays; additional onsite days may be required during training, when associates are expected to be in the office.

Requirements

High school diploma or equivalent required.
Knowledge of accounts receivable principles, credit terms, and collection practices.
Strong communication, negotiation, and problem-solving skills.
Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
Excellent organizational skills and attention to detail.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Nice To Haves

Associate or bachelor’s degree preferred.
3–5 years of experience in accounts receivable, collections, credit, customer service, or a related field preferred.
Experience with JD Edwards (JDE/E1) is a plus.

Responsibilities

Contact customers by phone, email, and written correspondence about overdue accounts and payment status, maintaining a professional and courteous demeanor.
Provide payment reminders, account statements, and payment options, and respond to questions about billing, payments, and account balances.
Help customers resolve issues affecting payment activity and build positive relationships that support timely collection.
Process customer payments, update account information, reconcile payments against outstanding balances, and maintain accurate financial records.
Investigate and resolve payment disputes and discrepancies in a timely manner.
Monitor customer credit limits and coordinate order holds and releases with Sales and Customer Service.
Research and resolve customer deductions, short payments, and credit memo requests.
Maintain detailed and current records of customer contacts, communications, payment history, and collection efforts.
Prepare collection activity reports, aging analyses, and other requested performance metrics.
Negotiate payment arrangements with customers experiencing financial challenges, evaluate their situations, and recommend resolution strategies.
Escalate complex or high-risk accounts to management when necessary.
Protect confidential customer and company information and follow credit and collection policies and applicable laws and regulations.
Partner with Sales, Customer Service, Finance, and other departments to resolve account issues.
Participate in team meetings, training, and continuous improvement initiatives, and support team members during high-volume periods.
Provide bi-weekly and quarterly updates to the Finance team on account status, including past-due balances, collection progress, and payment arrangements, as requested.