Credit and Collections Representative

Standard Textile•Cincinnati, OH

8d•Hybrid

About The Position

Standard Textile is seeking a detail-oriented, customer-focused Credit and Collections Representative for its Credit & Collections Department. The role manages customer accounts and outstanding receivables, resolves payment issues, maintains accurate records, and provides customer service while following company policies and procedures. The position works with customers and internal departments to support timely collections and resolve account matters. The hybrid schedule includes in-office work Tuesdays through Thursdays; additional onsite attendance may be required during training.

Requirements

High school diploma or equivalent required.
Knowledge of accounts receivable principles, credit terms, and collection practices.
Strong communication, negotiation, and problem-solving skills.
Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
Excellent organizational skills and attention to detail.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Nice To Haves

Associate or bachelor's degree preferred.
Three to five years of experience in accounts receivable, collections, credit, customer service, or a related field preferred.
Experience with JD Edwards (JDE/E1) is a plus.

Responsibilities

Contact customers by phone, email, and written correspondence about overdue accounts and payment status; provide reminders, statements, and payment options.
Respond to customer questions about billing, payments, and balances, and help resolve issues affecting payment activity while maintaining positive relationships.
Process customer payments, update account information, reconcile payments against outstanding balances, and maintain financial records.
Investigate and resolve payment disputes and discrepancies, customer deductions, short payments, and credit memo requests.
Monitor customer credit limits and coordinate order holds and releases with Sales and Customer Service.
Maintain current records of customer contacts, communications, payment history, and collection efforts.
Prepare collection activity reports, aging analyses, and other requested performance metrics.
Negotiate payment arrangements, assess customer situations, recommend resolution strategies, and escalate complex or high-risk accounts when needed.
Protect confidential information and comply with company policies and applicable credit and collection laws and regulations.
Partner with Sales, Customer Service, Finance, and other departments to resolve account issues; participate in meetings, training, and continuous improvement initiatives; and support team members during high-volume periods.
Provide bi-weekly and quarterly Finance team updates on account status, including past-due balances, collection progress, and payment arrangements, as requested.