Supervisor - Concessions

Omaha's Henry Doorly Zoo and Aquarium•Omaha, NE

7d•Onsite

About The Position

Omaha’s Henry Doorly Zoo & Aquarium is seeking a guest-first, hospitality-driven Concession Supervisor to lead teams in providing welcoming, efficient, and memorable food service. The supervisor ensures concession locations operate smoothly and safely while delivering friendly, attentive, high-quality service that supports the Zoo’s mission. This is a hands-on leadership role that works alongside frontline teams during high-volume service, anticipates guest needs, addresses concerns, and maintains clean, inviting, guest-ready environments. The supervisor models positive hospitality, coaches staff, and partners with the Concessions Assistant Manager to support team engagement, service excellence, and operational consistency. The role requires availability five days per week on a varied schedule, including peak attendance periods and special events, and reports directly to the Concessions Assistant Manager. The position supervises day-to-day concession operations and performance, including teams of up to 150–250 concession employees, Shift Supervisors, and Crew Leads. It supports hiring, onboarding, training, coaching, scheduling, food safety and sanitation, cash controls, inventory, ordering, records, vending machines, portable food carts, recycling initiatives, and special events. The role requires a high school diploma or GED, at least one year of food service management or supervisory experience, and a ServSafe Certification. The Zoo will assist employees who are not currently certified. Food and beverage employees must have an active Food Handler Permit registered with the Douglas County Health Department at hire, or complete training and obtain a certificate within 30 days of employment. Onsite training is paid at the employee’s regular hourly rate, and the Zoo covers the fee for the initial certification attempt. Additional attempts are at the employee’s expense; failure to obtain certification within the required timeframe results in termination. This is a full-time, non-exempt position based at Omaha Zoo in Omaha, Nebraska. The pay range starts at $20.49 per hour; the stated salary range is otherwise undisclosed. A pre-employment background check and drug test are required, along with a valid driver’s license and a good driving history.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
At least one year of food service management or supervisory experience.
Strong commitment to guest service and team leadership in a high-volume environment.
ServSafe Certification required; the Zoo will assist if the employee is not currently certified.
Working knowledge of Microsoft Office products.
Ability to operate and train team members on point-of-sale systems.
Knowledge of food service equipment, ordering, inventory control, and safety standards.
Must pass a pre-employment background check and drug test.
Must possess a valid driver’s license with a good driving history.
Must have an active Food Handler Permit registered with the Douglas County Health Department at hire, or complete training and obtain a certificate within 30 days of employment.
Ability to walk long distances across Zoo grounds.
Ability to stand, walk, sit, kneel, bend, twist, reach overhead, and climb as needed.
Ability to regularly lift, push, pull, and carry up to 50 pounds and occasionally up to 75 pounds using safe lifting techniques.
Availability five days per week on a varied schedule, including weekends, holidays, extended hours, and occasional evening programs.

Nice To Haves

Prior training or certification in frontline supervision, cash handling, or food safety is preferred.

Responsibilities

Champion a guest-first culture by setting expectations for friendly, efficient, engaging service at concession stands.
Support frontline team members during peak service periods to maintain smooth service flow, short wait times, and positive guest interactions.
Anticipate guest needs and promptly resolve questions or concerns.
Keep concession locations clean, organized, and welcoming.
Model professionalism, warmth, and attentiveness in guest interactions.
Assist with supervising daily operations and the performance of concession employees, including Shift Supervisors and Crew Leads.
Support hiring, onboarding, training, and ongoing coaching of employees.
Promote a positive work environment through clear communication, recognition, and engagement.
Ensure Shift Supervisors and Crew Leads are trained in service standards, equipment operation, inventory procedures, and required documentation.
Review schedules with Shift Supervisors to ensure appropriate staffing levels and operational efficiency.
Supervise opening, closing, and sanitation procedures and ensure compliance with safety, cleanliness, and quality expectations.
Train and enforce proper food preparation, portioning, presentation, and food-safety practices.
Monitor compliance with food safety, sanitation, cash-handling, and Zoo operational guidelines.
Maintain cash controls and ensure consistent adherence to point-of-sale procedures.
Ensure assigned concession stands meet Zoo standards for quality, safety, service, and cleanliness.
Assist with inventory control, product receiving, transfers, and secure storage.
Support daily ordering and review sales versus staffing to maximize efficiency.
Help maintain accurate product usage, inventory, and cash records.
Support vending machine operations, portable food carts, recycling initiatives, and special events.
Attend scheduled department meetings and assist with departmental projects as needed.