Concessions Supervisor, Hencraft

Delaware North•Boston, MA

1d•Onsite

About The Position

Delaware North's Patina Group is hiring part-time Concessions Supervisors to join the team at Hencraft in Boston, Massachusetts. The role leads team members in providing exceptional guest service and oversees front-of-house and back-of-house operations. It includes preparing and assembling menu items, supporting team members, managing cash handling and POS transactions, maintaining food safety and cleanliness, and assisting with inventory and shift procedures. The position operates in a fast-paced environment and may involve working outdoors or in variable temperatures depending on the season.

Requirements

Experience working in a restaurant is required.
Ability to implement rules and direct employees.
Ability to anticipate and fulfill guest needs while thriving in a fast-paced environment.

Nice To Haves

A minimum of 2 years of supervisory experience is preferred.

Responsibilities

Supervise daily front-of-house and back-of-house operations, ensuring efficient service and food quality.
Prepare, cook, and assemble menu items according to recipe and presentation standards.
Deliver exceptional customer service and resolve guest concerns professionally.
Train, coach, and support team members while fostering a positive, team-oriented work environment.
Operate and oversee cash handling procedures and POS transactions, balance drawers, and ensure accurate sales reporting.
Maintain food safety, sanitation, and cleanliness standards in accordance with company and regulatory requirements.
Assist with inventory control, product rotation, opening and closing procedures, and shift execution.
Lead by example in a fast-paced environment while promoting hospitality, quality, and accountability.