Supervisor, Compliance - Commercial Lines

NJM Insurance Group•Trenton, NJ

1d•$101,415 - $117,837•Onsite

About The Position

The Compliance Supervisor manages the day-to-day activities of the compliance team, responds to regulatory inquiries, and serves as a liaison between key business stakeholders. The role may also oversee quality assurance programs and ensures compliance operations meet regulatory and organizational standards while supporting team development and department-wide initiatives. Regular and predictable onsite attendance is an essential function of the job. The position is part of NJM’s Commercial Lines department, which serves policyholders and preferred agencies in New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. Commercial Lines products include Commercial Auto, General Liability, Workers’ Compensation, BOP, Excess/Umbrella, and Package.

Requirements

5–7 years of relevant experience in compliance, auditing, regulatory operations, or quality assurance.
High school diploma or GED.
Demonstrated leadership ability, including coaching, developing, and evaluating team members.
Expert knowledge of regulatory compliance principles and audit methodologies.
Strong communication skills, including the ability to represent compliance in cross-functional settings.
Ability to make operational decisions and ensure consistent application of compliance standards.
Strong problem-solving and analytical skills.
Commercial Lines knowledge.

Nice To Haves

Previous supervisory experience.
Bachelor’s degree in Business, Accounting, Law, Data Analytics, or a related field.
Experience managing quality assurance programs or coordinating regulatory audit responses.
Experience partnering with key business unit stakeholders and regulatory agencies.

Responsibilities

Oversee compliance audit activities, which may include quality assurance; assign work to team members and ensure deliverables are timely, accurate, and high quality.
Communicate compliance results to key stakeholders, identify and communicate trends, and develop action plans as needed.
Oversee department compliance checklist reviews and support other department reviews as needed.
Coach, assess, and develop compliance staff, including conducting performance evaluations and providing ongoing feedback.
Serve as the primary point of contact for regulatory inquiries and coordinate responses with key business unit stakeholders.
Monitor team workloads, performance, and process adherence to ensure alignment with compliance standards and operational expectations.
Identify areas of nonconformance and recommend actions.
Represent the compliance team in cross-functional meetings and support departmental initiatives.
Lead continuous improvement initiatives.
Support other projects as needed to advance department goals and objectives.