Commercial Lines Technician

Central Insurance•Van Wert, OH

About The Position

The Commercial Lines Technician helps Central Insurance fulfill its promise to customers by identifying, understanding, and responding to the needs of internal and external customers. The role supports Commercial Lines underwriting through accurate and timely processing, customer service, system use, risk information gathering, and ongoing policy maintenance. The technician works with underwriters, agents, marketing representatives, and other stakeholders, and may provide training and workshops on Commercial Lines systems and processes.

Requirements

One year of customer service experience.

Nice To Haves

Property & Casualty Insurance License.
Insurance-related designation.

Responsibilities

Present information effectively and respond to questions from groups or individuals while providing outstanding hospitality.
Learn and maintain an understanding of Commercial Lines insurance, company products, pricing, and coverages in all states where Central does business.
Develop and apply knowledge of the Commercial Lines policy system and related supporting systems, using them to make sound decisions.
Screen, quote, and process new submissions, policy issues, renewals, and endorsements independently.
Coordinate underwriting file documentation and communicate and coordinate necessary follow-up with underwriters.
Train underwriters, agents, marketing representatives, and other stakeholders on the Commercial Lines system.
Work proactively with underwriters in support of new and renewal personal lines and commercial lines clients.
Conduct workshops for the Commercial Lines department, marketing, agents, underwriters, and other customers.
Build and maintain strong relationships through collaboration with agents, underwriters, marketing, and other stakeholders.
Work with the Commercial Lines Underwriting team to collect information, enter data, analyze risk factors, and meet policy needs.
Research and respond to customer needs.
Provide accurate support to underwriters throughout the new-business lifecycle and ongoing renewal account maintenance.
Perform initial review, triage, and processing of small new-business and renewal submissions.
Perform specialized rating functions for the assigned product line.
Respond to verbal or written inquiries from agents through underwriters within department customer-service standards.
Conduct the initial renewal review within department authority and make recommendations when referring matters to the underwriter.
Order reports requested by underwriters, complete general duties, and review reports within department authority.
Analyze rating sequences to determine whether premiums are calculated correctly.
Review endorsements for compliance with underwriting guidelines.
Assist with testing initiatives and perform department audits.
Use Commercial Lines knowledge to train others.