Operations Technician Senior - Commercial Lines

Sentry Insurance Agency•Stevens Point, WI

11d•Hybrid

About The Position

The Operations Technician Senior supports commercial lines operational and underwriting processes within established guidelines. The role handles a range of basic to moderately complex policy transactions that support review and acceptance or decline of new and renewal commercial lines business. The technician assists underwriting, claims, sales producers, and agents by compiling and sharing policy and coverage information for assigned lines of business and customers. The role also ensures policy documentation and records are maintained according to regulatory requirements and Sentry standards. This position is based at Sentry’s Strongs office in Stevens Point, Wisconsin, with optional work from home on Mondays and Fridays and in-office work Tuesday through Thursday. Sentry provides technology and tools for office and home workspaces.

Requirements

High school diploma or equivalent work experience.
Ability to communicate effectively and accurately, verbally and in writing.
Ability to interact with others and work in a team environment.
Organizational skills and ability to meet service standards and deadlines.

Nice To Haves

Associate degree preferred.
Experience supporting commercial lines insurance operations preferred.

Responsibilities

Respond to internal and external information requests, including email and phone inquiries, and explain plan details or processing requirements.
Document and maintain customer policy information; gather data from various sources, review it for accuracy, and ensure appropriate resolution and compliance with company quality standards.
Process and release policy documentation, including certificates of insurance, to customers or authorized parties, and document activities in internal systems.
Provide operational support by processing new and renewal transactions and policy updates.
Provide general administrative support, including participating in process improvement projects and quality audits.

Benefits

Optional work from home on Mondays and Fridays, with office attendance Tuesday through Thursday.
Technology and tools provided for office and home workspaces.
On-site cafeteria stipend or meal allowance, depending on location.
Tuition reimbursement and learning opportunities through Sentry University.
Group medical, dental, and vision insurance.
Parental leave and caregiver leave.
Pet insurance and wellness resources.
Health Savings Account, Flexible Spending Account, and Dependent Care FSA options.
Paid Time Off.
Paid Volunteer Time Off.
401(k) with a 100% company match on the first 8% contributed each pay period; matching funds vest immediately.