Operations Technician Senior - Commercial Lines
About The Position
The Operations Technician Senior supports commercial lines operational and underwriting processes within established guidelines by handling basic to moderately complex policy transactions that support review and acceptance or decline of new and renewal business. The role assists underwriting, claims, sales producers, and agents; compiles and shares policy and coverage information for assigned lines of business and customers; and maintains documentation and records in accordance with regulatory requirements and Sentry standards. The position is based at Sentry’s Strongs office in Stevens Point, Wisconsin, with optional work from home on Mondays and Fridays and in-office work Tuesday through Thursday. Sentry provides technology and tools for both office and home workspaces.
Requirements
- High school diploma or equivalent work experience.
- Ability to communicate effectively and accurately both verbally and in writing.
- Ability to interact with others and work in a team environment.
- Organizational skills and ability to meet service standards and deadlines.
Nice To Haves
- Associate degree preferred.
- Experience supporting commercial lines insurance operations preferred.
Responsibilities
- Respond to internal and external information requests, including email and phone inquiries, and explain plan details and processing requirements.
- Document and maintain customer policy information; gather data from various sources, review it for accuracy, and ensure appropriate resolution.
- Ensure data meet company standards for compliance and quality.
- Process and release policy documentation, such as certificates of insurance, to customers and authorized parties, and document activities in internal systems.
- Provide operations support by processing new and renewal transactions and policy updates.
- Provide general administrative support, which may include participating in process improvement projects and quality audits.
Benefits
- Tuition reimbursement.
- Group medical, dental, and vision insurance.
- Parental leave.
- Pet insurance.
- Caregiver leave.
- Wellness resources.
- HSA, FSA, and Dependent Care FSA options.
- Paid Time Off.
- Paid Volunteer Time Off.
- 401(k) with a 100% company match on the first 8% contributed each pay period; funds vest immediately.
- Depending on location, a stipend for the on-site cafeteria or a meal allowance.
- Technology and tools for office and home workspaces.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
