Commercial Lines Technician

Central Insurance Company • Van Wert, OH

8d • $23 - $30

About The Position

As a Commercial Lines Technician, you help fulfill Central’s promise to customers by recognizing, understanding, and responding to the needs of internal and external customers. The role calls for a service-first approach, effective communication, attention to detail, and a commitment to outstanding hospitality. You will support Commercial Lines underwriting through submission and policy processing, customer service, risk information gathering, rating review, documentation, and ongoing renewal maintenance. The position also involves working with agents, underwriters, marketing representatives, and other stakeholders, and sharing Commercial Lines system and product knowledge through training and workshops.

Requirements

• At least 1 year of customer-service experience.

Nice To Haves

• Property & Casualty Insurance License.
• Insurance-related designation.

Responsibilities

• Present information effectively and respond to questions from groups or individuals while providing outstanding hospitality.
• Learn and maintain an understanding of Commercial Lines insurance, company products, pricing, and coverages in all states where Central does business.
• Develop and apply knowledge of the Commercial Lines policy system and related supporting systems, using them to make sound decisions.
• Independently screen, quote, and process new submissions, issues, renewals, and policy endorsements.
• Coordinate documentation for underwriting files and necessary follow-up with underwriters.
• Train underwriters, agents, marketing representatives, and other stakeholders on the Commercial Lines system; conduct workshops for department members and customers.
• Work proactively with underwriters in support of new and renewal personal-lines and commercial-lines clients.
• Build and maintain relationships through collaboration with agents, underwriters, marketing, and other stakeholders.
• Work with Commercial Lines Underwriting to collect information, enter data, analyze risk factors, and meet policy needs.
• Research and respond to customer needs, providing accurate support to underwriters throughout the new-business lifecycle and ongoing renewal account maintenance.
• Perform initial review, triage, and processing of small new-business and renewal submissions.
• Perform specialized rating functions for the assigned product line.
• Respond to verbal or written inquiries submitted through underwriters by agents within department customer-service standards.
• Perform initial renewal reviews within department authority and make recommendations when referring work to underwriters.
• Order reports as requested by underwriters, complete general duties, and review reports within department authority.
• Analyze rating sequences to determine whether premiums are calculated correctly.
• Review endorsements for compliance with underwriting guidelines.
• Assist with testing initiatives and perform department audits.
• Use Commercial Lines knowledge to train others.

Benefits

• Extensive health and wellness benefits intended to promote flexibility, work-life balance, generous paid leave, and long-term financial security.
• Comprehensive total rewards package designed to support financial, health, career, and retirement objectives. The posting refers applicants to Central Insurance Benefits for further details.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed