Commercial Lines Supervisor
About The Position
The Virginia Commercial Lines Supervisor provides day-to-day leadership and operational oversight for MMG Insurance’s Virginia Commercial Lines team. This hands-on role supports underwriting quality, team development, efficient workflows, and strong agency relationships. The Supervisor works collaboratively with the Mid-Atlantic Regional Director, Commercial Lines leadership, and business partners to support profitable growth and continuous operational improvement. The position is based in MMG’s Richmond, Virginia office and follows a hybrid schedule of three days in the office and two days working from home. It includes direct supervision of assigned Virginia Commercial Lines employees, including work assignments, coaching, performance management, employee development, and participation in hiring decisions. Occasional travel is required for agency visits, meetings, training, and visits to MMG’s Home Office. The role requires prolonged computer use, attention to detail, and effective verbal and written communication. Reasonable accommodations are available as appropriate. Additional responsibilities may be assigned based on business needs.
Requirements
- 5–7 years of Commercial Lines property and casualty underwriting experience preferred.
- Prior supervisory, team leadership, or mentoring experience preferred.
- Strong knowledge of commercial insurance products, underwriting practices, and independent agency distribution.
- Strong leadership, coaching, and interpersonal skills.
- Sound underwriting judgment and analytical decision-making.
- Ability to balance underwriting quality, operational efficiency, and service expectations.
- Strong organizational, problem-solving, and communication skills.
- Ability to identify process improvements and support organizational change.
- Proficiency with underwriting systems and Microsoft Office applications.
- Ability to perform the essential functions of the position, with reasonable accommodations as appropriate.
Nice To Haves
- Bachelor’s degree or equivalent relevant experience; a bachelor’s degree is preferred.
- Professional insurance designation such as CPCU, AU, or CIC preferred.
- Prior supervisory, team leadership, or mentoring experience preferred.
- 5–7 years of Commercial Lines property and casualty underwriting experience preferred.
Responsibilities
- Lead, coach, and develop members of the Virginia Commercial Lines team.
- Manage daily workloads, priorities, staffing coverage, and performance expectations.
- Support employee onboarding, training, performance evaluations, and professional development.
- Foster a collaborative, accountable, and improvement-oriented team environment.
- Ensure consistent application of underwriting guidelines, standards, and authority levels.
- Serve as an escalation point for complex underwriting decisions and agency issues.
- Review and underwrite complex risks within assigned authority.
- Monitor underwriting quality, identify trends, and support profitable portfolio performance.
- Oversee daily operations to ensure timely, accurate, and efficient underwriting activities.
- Monitor productivity, turnaround times, workload, and service quality.
- Identify opportunities to simplify workflows, reduce rework, and improve operational efficiency.
- Support implementation of new systems, technology, and process improvements.
- Collaborate with leadership and business partners to address operational challenges.
- Build and maintain productive relationships with independent agency partners.
- Partner with Marketing and Commercial Lines leadership to support growth, profitability, and service objectives.
- Resolve escalated agency concerns and communicate underwriting decisions effectively.
- Provide regular updates on team performance, operational issues, and improvement opportunities.
- Directly supervise assigned Virginia Commercial Lines employees, including work assignments, coaching, performance management, employee development, and participation in hiring decisions.
- Travel occasionally for agency visits, meetings, training, and visits to MMG’s Home Office.
Benefits
- Up to 7% employer contributions into a 401(k) retirement plan.
- Short-Term Incentive Bonus Plan.
- Comprehensive medical, dental, and vision insurance.
- Generous paid time off and company holidays.
- Tuition assistance and professional development opportunities.
- Community involvement opportunities supported by MMG’s commitment to giving back.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
