Supervisor-Community Peer Team

Presbyterian Healthcare Services

1d • Onsite

About The Position

Build your career with our Community Peer Team. In this role, you will help lead and support a dedicated group of representatives while contributing to the overall success of the program. Additionally, you will participate in quality‑improvement initiatives and perform other duties as assigned by the Manager or Director. How you grow, learn and thrive matters here.

Requirements

• Bachelors degree in a related field, 6 years of additional experience can be substituted in lieu of degree.
• Plus 3 years experience as a Community Health Worker, Case Manager, Peer Support Specialist, Care Coordinator, or related position.
• Travel required.

Nice To Haves

• 2 years supervisory experience preferred.

Responsibilities

• Manage a team of representatives by objectively measuring contact performance, diagnosing issues, and creating improvement plans.
• Develop and maintain a coaching model to track employee performance (quality, production, attendance, etc.) and support their development.
• Understand program performance statistics and reporting systems, working closely with the Manager/Director to apply them in managing service levels and staff performance.
• Be available to staff for questions, escalated calls, and performance monitoring.
• Motivate and encourage representatives through positive communication and feedback.
• Recruit, select, and hire staff using established organizational tools to build effective teams.
• Administer performance management to achieve positive departmental and organizational results, with a strong focus on customer service, coaching, and staff development.
• Develop, recommend, and implement social determinant, substance‑use, and health‑promotion programs to increase awareness and improve health for individuals and families.
• Drive quality and production outcomes to meet departmental and organizational standards and expectations.
• Implement and enforce established policies and procedures.
• Collaborate with delivery sites to integrate continuous quality‑improvement practices into workflows.
• Monitor and communicate gaps in resources available to patients, ensuring staff awareness and support.
• Provide feedback and respond to direction on process improvements, supporting the innovative nature of peer teams.
• Update community and behavioral health programs in alignment with evolving healthcare trends and technology.
• Demonstrate excellence in customer service through accessibility, research, providing options, timeliness, and consistent follow‑through.

Benefits

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system
• Free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees