Supervisor, Clinical Operations
About The Position
At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together! As a Supervisor, Clinical Operations at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.
Requirements
- Self-motivated, highly organized and demonstrates a strong attention to detail.
- Ability to be flexible to ever changing priorities with little daily supervision.
- Strong understanding of business practices and personnel management.
- Strong understanding of Medicare/Medicaid and insurance guidelines.
- Strong problem-solving skills, along with the ability to successfully mediate issues for patients and employees.
- Knowledge of computers and proficiency with computer software (Microsoft Office Suite) – Outlook, Word, Excel, PowerPoint.
- High School Diploma or equivalent.
- 2+ years of experience as a clinical technician in an Ophthalmology setting.
Nice To Haves
- Previous supervisory experience within a healthcare setting, preferred.
Responsibilities
- In coordination with clinical supervisor team, manages the schedule of the clinical ophthalmic technician team.
- Helps manage daily staffing needs, including, but not limited to, coordinating coverage for callouts, correcting punches, approving timecards, and approving PTO.
- Maintains accountability in fostering a positive and team-focused environment.
- Acts as a resource and role model for other technicians.
- Stocks and cleans clinic as needed, including, but not limited to, maintaining inventory of all medications at designated site and communicating regularly with the Clinical Operations Manager when reordering of product is needed.
- Expected work distribution is 60% clinical technician and 40% administrative.
- Maintains organized communication systems to enhance clinic efficiency and collaboration.
- Ensures consistent, open communication with staff, leadership, and peer departments.
- Leads clinical team huddles daily or as directed by practice manager.
- Addresses operational issues with department leaders and implements solutions.
- Resolves patient concerns in coordination with physicians and staff.
- Oversees technician use of clinical systems to ensure optimal workflow.
- Monitors clinic operations and adjusts workflows based on patient volume.
- Stays informed on local, state, and federal updates affecting clinic operations.
- Leads hiring efforts for clinical roles and participates in staff terminations.
- Trains new hires on documentation and billing standards.
- Addresses staff concerns and manages performance as needed.
- Conducts performance evaluations and supports staff development.
- Develops and maintains clinical policies and procedures.
- Coordinates maintenance and repairs for clinical equipment.
- Completes additional tasks as assigned to support department goals.
Benefits
- career growth plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
