Supervisor, Clinical Administration

UnitedHealth Group•San Bernardino, CA

2d•$49,700 - $88,800

About The Position

The Supervisor, Clinical Administration provides supervision and day-to-day coordination for clinic support staff, including medical assistants, while collaborating with the Practice Manager on clinical issues. The role supports continuity of patient care, staff development, patient satisfaction, clinic operations, regulatory compliance, and achievement of quality goals. The supervisor analyzes weekly performance metrics, communicates goals and improvement areas to staff and providers, and develops operational changes and workflow plans. The position also maintains clinical and business policies and procedures, oversees staff training and resource allocation, and helps ensure safety, licensing, and regulatory requirements are met. The position is full-time, with an annual salary range of $49,700 to $88,800, based on factors including location, education, experience, and certifications.

Requirements

At least 2 years of experience as a certified medical assistant in a clinic setting.
At least 2 years of clinical lead or staff management experience.
Knowledge of organization policies and procedures and computer applications, including intermediate to advanced Microsoft Word and Excel skills.
Knowledge of ICD-10 and CPT coding.
Reliable transportation and excellent attendance.
Demonstrated ability to work independently and lead and motivate staff.

Nice To Haves

Medical Assistant experience.
Experience working with the Medicare Advantage care population.
Experience with quality reports or familiarity with quality improvement work.
Understanding of patient rooming workflows, referrals, and provider task support.
Excellent leadership skills, including strong written and verbal communication and interpersonal skills.
Demonstrated ability to gather, analyze, and evaluate data.

Responsibilities

Supervise department staff, work independently, and collaborate with the Practice Manager on relevant clinical issues.
Assist with recruiting and retaining staff, ensuring appropriate training and resource allocation, and developing standards for monitoring and evaluating staff performance.
Implement and maintain clinical and business policies and procedures.
Ensure patient satisfaction at the clinic site and resolve patient issues.
Ensure adherence to policies and procedures related to clinical compliance and the development and maintenance of Standard Work.
Analyze weekly metrics related to patient satisfaction, access, and quality goals, and implement operational changes based on the metrics.
Monitor and manage the accuracy of provider and clinic empanelment.
Educate staff and providers on monthly metrics, glide paths, goals, and areas for improvement.
Contribute to short- and long-term site workflow planning and ensure plans are executed.
Ensure clinical and business compliance and licensure requirements for labs, staff, and regulatory matters are met.
Oversee clinic safety functions and ensure completion of safety training and proper orientation for new employees.
Coordinate, supervise, and maintain accountability for daily clinic support activities.
Supervise medical assistant staff and work alongside the team during staffing shortages to ensure continuity of patient care.