Tax Administration Supervisor

Bpm Llp

About The Position

The Tax Administration Supervisor provides day-to-day leadership and operational oversight for BPM’s Tax Administration team in Buenos Aires. The team supports BPM’s Tax Directors and Managing Directors, while partner administrative support remains in the U.S. This is a hands-on player/coach role supervising Tax Administration Associates rather than a role focused solely on people management. Reporting directly to the Tax Admin Leader, the Supervisor coordinates workflow, quality assurance, resources, onboarding, training, and service delivery. The role partners closely with U.S.-based Tax Administration leadership to provide consistent, timely, high-quality support to the Tax Practice. The Supervisor oversees team workload and service quality, assigns Associates portfolios of Directors and Managing Directors, and maintains cross-training and backup coverage. The role also provides operational support directly when needed, including during busy periods, escalations, and coverage gaps. Additional responsibilities include coordinating training, communicating priorities and concerns, supporting process improvements, and ensuring compliance with information security, confidentiality, privacy, and document-handling standards.

Requirements

Previous experience supervising or leading an administrative, operational, shared services, or professional support team.
Strong organizational, prioritization, coaching, and workload management skills.
Hands-on player/coach leadership style and comfort stepping in to support the team during busy periods.
Excellent written and verbal English communication skills.
Ability to anticipate needs, manage competing priorities, and meet deadlines in a fast-paced environment.
Strong attention to detail, sound judgment, and commitment to service quality.

Nice To Haves

Experience in professional services, accounting, tax, legal, or consulting.

Responsibilities

Directly supervise, coach, and support a team of Tax Administration Associates.
Provide hands-on coverage, escalation support, training, and peak-period assistance as needed.
Assign Associates portfolios of Directors and Managing Directors, and maintain cross-training and backup coverage.
Assign, prioritize, and distribute work to meet service expectations and deadlines.
Monitor team workload, capacity, utilization, schedules, and backup coverage.
Provide regular feedback, guidance, and development support to team members.
Promote a collaborative, accountable, and service-focused team environment.
Review completed work for accuracy, quality, timeliness, and adherence to standard operating procedures.
Track productivity, turnaround times, service metrics, and workload trends.
Identify workflow risks, capacity concerns, and service issues, and escalate when appropriate.
Serve as the first point of escalation for operational, workload, quality, and service-related matters.
Support process improvements, documentation updates, and adoption of new tools and technology.
Coordinate onboarding, training, and cross-training for new and existing team members.
Identify skill gaps and recommend training or development opportunities.
Serve as the primary operational liaison between the Buenos Aires team and the Tax Admin Leader.
Communicate priorities, deadlines, workload changes, and recurring concerns clearly and promptly.
Support Managing Director and Director services, tax engagement administration, and other approved Tax Administration work, stepping in directly when needed.
Ensure compliance with BPM information security, confidentiality, privacy, and document-handling standards.
Reinforce proper handling, storage, and transmission of client and firm information.
Maintain accurate operational documentation and support audit or compliance needs.