Supervisor, Records Administration

Herbalife • Torrance, CA

6d

About The Position

The Supervisor, Worldwide Records Administration leads daily departmental operations and develops a team of up to five employees. In partnership with the Manager, this role helps establish consistent global practices, improve service quality, and support employee growth. The Supervisor uses audit insights to identify trends and strengthen team performance through training, resources, and support; leads monthly FTC Conversion Audits for United States and Puerto Rico distributors and Preferred Members; and supports internal and external audits. The role also drives process-improvement projects, contributes to company initiatives affecting Records operations, and keeps the Manager informed through weekly departmental status updates. The Supervisor promotes professionalism, collaboration, respect, and accountability while following company and departmental guidelines.

Requirements

• At least two years of experience in a supervisor or team lead role.
• At least five years of experience in a fast-paced customer service environment.
• Excellent verbal, written, and presentation skills.
• Strong organizational, leadership, delegation, and follow-through capabilities.
• A practical, solutions-focused approach and ability to deliver results with general supervision.
• Member-first approach, strong customer and results orientation, and openness to feedback.
• Ability to manage competing priorities, multitask, and meet deadlines in a fast-paced environment.
• Ability to collaborate and communicate effectively with employees at all levels, including executive leadership.
• Proficiency with Microsoft Outlook, Word, and Excel.
• High school diploma or GED equivalent.

Nice To Haves

• Bachelor’s degree.
• Experience in the direct selling or marketing industry.
• Working knowledge of Herbalife business systems.
• In-depth knowledge of the Herbalife Marketing Plan.
• In-depth knowledge of Worldwide Records policies and procedures.
• Multilingual oral and written communication skills in addition to English.

Responsibilities

• Guide daily departmental operations and promote approaches that improve productivity, service quality, and consistency.
• Recommend resolutions to global audit findings and ensure reports are completed and uploaded on time for monthly scorecards and dashboards.
• Use the global audit dashboard to identify trends and provide targeted training, resources, and support to the team.
• Lead the monthly FTC Conversion Audit for United States and Puerto Rico distributors and Preferred Members, helping identify potential system issues during conversion.
• Support internal and external audits by coordinating walkthroughs and providing requested samples.
• Drive projects that improve processes, employee development, and operational efficiency.
• Support company initiatives affecting Records operations by capturing business requirements, conducting user acceptance testing, and creating training materials for Worldwide Member Services teams.
• Set performance goals, delegate responsibilities, coach employees, and prepare midyear and year-end performance reviews.
• Keep the team informed about relevant technology changes and apply new knowledge to operational improvements.
• Provide the Manager with clear weekly departmental status updates.
• Promote professionalism, collaboration, respect, and accountability while upholding company and departmental guidelines.
• Perform additional duties as assigned.

Benefits

• Group health programs, including medical, dental, vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), basic life/AD&D, short- and long-term disability, and an Employee Assistance Program (EAP).
• Other voluntary benefit programs, including a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), supplemental life, critical illness, hospitalization and accident insurance, and pet insurance.
• Paid time off, including company-observed U.S. holidays, floating holidays, vacation, sick time, a volunteer program, paid maternity and paternity leave, bereavement leave, personal leave, and time off for voting. Benefits are for eligible U.S. employees in the 50 States and the District of Columbia.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED