Supervisor, Records Administration

Herbalife • Torrance, CA

7d

About The Position

The Supervisor, Worldwide Records Administration leads daily departmental operations and develops a team of up to five employees. In partnership with the Manager, the Supervisor helps establish consistent global practices, improve service quality, support employee growth, and strengthen operational efficiency for Worldwide Records and member services teams.

The role oversees audit follow-up and reporting, leads a monthly FTC Conversion Audit for United States and Puerto Rico distributors and Preferred Members, and supports internal and external audits. The Supervisor also contributes to company initiatives through business requirements gathering, user acceptance testing, and training-material development. The position sets performance goals, delegates work, coaches employees, prepares performance reviews, keeps the team informed about technology changes, and provides weekly departmental status updates to the Manager.

Requirements

• At least two years of experience in a supervisor or team lead role.
• At least five years of experience in a fast-paced customer service environment.
• High school diploma or GED equivalent.
• Excellent verbal, written, and presentation skills.
• Strong organizational, leadership, delegation, and follow-through capabilities.
• Practical, solutions-focused approach and ability to deliver results with general supervision.
• Member-first approach, strong customer and results orientation, and openness to feedback.
• Ability to manage competing priorities, multitask, and meet deadlines in a fast-paced environment.
• Collaborative approach and ability to communicate effectively with employees at all levels, including executive leadership.
• Proficiency with Microsoft Outlook, Word, and Excel.

Nice To Haves

• Bachelor’s degree.
• Experience in the direct selling or marketing industry.
• Working knowledge of Herbalife business systems.
• In-depth knowledge of the Herbalife Marketing Plan.
• In-depth knowledge of Worldwide Records policies and procedures.
• Multilingual communication skills in addition to English, both oral and written.

Responsibilities

• Guide daily departmental operations and promote approaches that improve productivity, service quality, and consistency.
• Recommend resolutions to global audit findings and ensure reports are completed and uploaded on time for monthly scorecards and dashboards.
• Use global audit dashboard insights to identify trends and provide targeted training, resources, and support.
• Lead the monthly FTC Conversion Audit for United States and Puerto Rico distributors and Preferred Members to help identify potential system issues.
• Support internal and external audits, coordinate walkthroughs, and provide requested samples.
• Lead projects that improve processes, employee development, and operational efficiency.
• Capture business requirements, conduct user acceptance testing, and create training materials for Worldwide Member Services teams as part of company initiatives affecting Records operations.
• Set performance goals, delegate responsibilities, provide ongoing coaching, and prepare midyear and year-end performance reviews.
• Keep the team informed about relevant technology changes and apply new knowledge to operational improvements.
• Provide the Manager with clear weekly departmental status updates.
• Promote professionalism, collaboration, respect, and accountability while following company and departmental guidelines.
• Perform additional duties as assigned.
• Directly lead and develop a team of up to five employees.

Benefits

• Group health programs, including medical, dental, vision, HSA, FSA, basic life/AD&D, short-term and long-term disability, and an Employee Assistance Program.
• Voluntary benefit programs, including a 401(k) plan, wellness incentive program, Employee Stock Purchase Plan, supplemental life, critical illness, hospitalization and accident insurance, and pet insurance.
• Paid time off, including company-observed U.S. holidays, floating holidays, vacation, sick time, volunteer program, paid maternity and paternity leave, bereavement leave, personal leave, and time off for voting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED