Patient Administration Supervisor

Compass Health Center•Northbrook, IL

7d•$26 - $29•Onsite

About The Position

Compass Health Center is seeking a Patient Administration Supervisor to oversee front office operations and ensure the center runs smoothly and efficiently day to day. The role oversees appointment scheduling and timeliness, coordinates additions to clinical intake schedules, ensures patient paperwork is accurate and complete, and communicates operational progress and needs while supporting a welcoming, organized experience for patients and staff. This is a 100% onsite position at the Northbrook location. The schedule is Monday through Friday between 8:00 a.m. and 6:15 p.m.

Requirements

High school diploma.
2–4 years of experience in a healthcare or customer service setting.
Leadership qualities.
Ability to work as a team player.
Excellent written and verbal communication skills.
Professionalism and a professional image.
Strong organization and planning skills, with attention to detail.
Ability to multitask in a fast-paced environment.
Computer proficiency and ability to learn new software.
Conflict resolution and problem-solving skills.
Flexible schedule.

Nice To Haves

Bachelor’s degree preferred.
1–2 years of supervisory experience preferred.

Responsibilities

Oversee creation of the monthly schedule and track staff lunches.
Cover patient care coordinator shifts during operating hours when staffing is short.
Use the Electronic Medical Record system as needed to verify patient information is secure and handled appropriately in accordance with HIPAA.
Assist with interviewing, training, and providing feedback for patient care coordinator performance reviews.
Update and help implement the Patient Care Coordinator Protocol Manual, reviewing it periodically to ensure protocols are current and relevant.
Maintain documentation according to confidentiality standards and policy, and protect the confidentiality of patients, visitors, and staff in accordance with HIPAA and Compass policy.
Contribute to agendas and co-lead front office meetings.
Perform clerical duties to support efficient center operations, including work involving computers, office equipment, copiers, fax machines, scanners, and postage equipment.
Perform other related duties as assigned.