Patient Administration Manager (Remote)

Staffsols

3d•Remote

About The Position

Our client in the medical and healthcare industry is seeking an analytical and proactive Patient Administration Manager to join its administration unit serving Cape Town and surrounding areas. The role provides leadership and operational oversight across Credit Control and Case Management, with responsibility for revenue-cycle performance, debtor management, case management, reporting, compliance, and continuous improvement. The manager supports operational decision-making by providing analysis and recommendations to the Head: Administration.

Requirements

Relevant diploma or degree in Healthcare Management, Business Administration, or a related field.
At least 5 years of relevant experience in private healthcare administration, revenue cycle management, case management, credit control, or a similar function.
At least 2 years of experience in a supervisory or management role.
Good understanding of private healthcare revenue-cycle operations, including medical scheme requirements and funder regulations.
Proven knowledge of case management, credit control, debtor age analysis, collections, and month-end financial processes.
Intermediate to advanced Microsoft Office proficiency, particularly Excel, including the ability to analyse data and compile reports.
High integrity, professionalism, and discretion when handling confidential information.
Excellent verbal and written communication skills and the ability to engage effectively with internal and external stakeholders.
Strong analytical, numerical, and problem-solving abilities.
Effective leadership and people-management skills, including the ability to guide, motivate, and develop teams.
Strong organisational skills and exceptional attention to detail.
Ability to take initiative, exercise sound judgement, and make informed operational decisions.
Proactive approach to identifying inefficiencies and implementing continuous improvements.
Strong accountability and ability to manage competing priorities and meet deadlines.

Nice To Haves

Experience using medical funder portals and relevant industry systems.

Responsibilities

Provide leadership, guidance, and operational support to the Team Leaders overseeing Credit Control and Case Management.
Oversee departmental performance and ensure operational targets, service standards, and key performance indicators are achieved.
Monitor revenue-cycle activities, identify potential risks, and manage escalations through to resolution.
Oversee debtor management, collections, age analysis, and preparation of accurate month-end debtors reports.
Ensure effective case management, including patient authorisations, funder compliance, accurate recordkeeping, and supporting documentation.
Conduct monthly tariff analyses, monitor trends and variances, and assist with annual tariff reviews, implementation, and negotiations.
Compile and analyse management reports, providing insights and recommendations to support strategic and operational decision-making by the Head: Administration.
Ensure consistent application of policies, procedures, and operational standards across areas of responsibility.
Strengthen departmental controls, governance, and accountability, and identify opportunities to improve processes and operational efficiency.
Drive continuous improvement initiatives to enhance revenue-cycle performance and departmental effectiveness.