Supervisor Clerical: Sleep Center

Hoag•Newport Beach, CA

About The Position

The Clerical/Administrative Supervisor is responsible for the daily operations and workflow of the front and/or back office function of the department. This role involves planning and coordinating to ensure efficiency and efficacy in support of patient care activities, ensuring smooth patient flow and throughput, and maintaining continuous communication between physicians and staff. The supervisor ensures compliance with all regulatory governing bodies and standards, projecting a professional image. This position contributes to overall performance related to the Patient Experience. Responsibilities include administrative/clerical operations such as office and administrative support, purchasing and procurement, communications support, event planning and coordination, meeting coordination, and developing materials for meetings/events. The supervisor will also train and mentor lower-level staff and perform other duties as assigned. For the Diabetes Center, the supervisor will oversee the insurance verification process, including verifying coverage, obtaining authorizations, and ensuring timely reimbursements. They will handle complex accounts and higher volumes, serving as a subject matter expert (SME) and internal resource for the team, and will work on special projects as assigned.

Requirements

High School Diploma or equivalent required
Minimum of two (2) years in a medical office setting or related field
At least one (1) year of supervisory experience required
EHR required
Microsoft office programs including Outlook, Word, Excel, and PowerPoint required

Nice To Haves

Bachelor’s Degree in Business Administration or healthcare related field preferred
5 years experience in the medical field preferred (Diabetes Center Only)
2 years of leadership experience preferred (Diabetes Center Only)

Responsibilities

Oversee daily operations and workflow of the front and/or back office.
Plan and coordinate activities to ensure efficiency and efficacy in support of patient care.
Ensure smooth patient flow and throughput.
Maintain continuous communication between physicians and staff.
Ensure compliance with all regulatory governing bodies and standards.
Manage administrative/clerical operations including office support, purchasing, communications, event planning, and meeting coordination.
Develop materials for meetings and events.
Supervise, train, and mentor lower-level staff.
Oversee the insurance verification process (Diabetes Center Only): verify coverage, obtain authorizations, ensure timely reimbursements.
Handle complex accounts and higher volumes (Diabetes Center Only).
Serve as a subject matter expert (SME) and internal resource for the team (Diabetes Center Only).
Work on special projects as assigned.