Clerical Supervisor 2

Commonwealth of Pennsylvania • Dauphin County, PA

2d • Onsite

About The Position

The Clerical Supervisor 2 position with the Department of Revenue offers a chance to lead a busy and important part of the Pennsylvania State Lottery. You will guide a team that helps keep accounting work accurate and dependable for retailers across the state. This role allows you to make a strong impact by supporting fair, clear and timely service. Your leadership will help keep Lottery operations moving smoothly every day.

Requirements

• One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• Two years as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• An equivalent combination of experience and training
• You must be able to perform essential job functions

Nice To Haves

• Call center experience
• Customer service experience

Responsibilities

• Supervise clerical staff and guide daily work to ensure accurate processing of accounting tasks
• Check forms, files and system entries to confirm that information is complete and correct
• Respond to calls and emails and provide clear information to help resolve questions and issues
• Process credits and corrections in the Lottery systems
• Compare figures across systems and confirm accuracy before sending accounts for collection action
• Explain instructions on processing methods and procedures to clerical staff, field staff, and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed