Supervisor Clerical: Sleep Center

Hoag•Costa Mesa, CA

6d•$34 - $53•Onsite

About The Position

The Clerical/Administrative Supervisor is responsible for the daily operations and workflow of the front and/or back office function of the department. This role involves planning and coordinating to ensure efficiency and efficacy in support of patient care activities, ensuring smooth patient flow and throughput, and maintaining continuous communication between physicians and staff. The position ensures compliance and adherence to all regulatory governing bodies and standards, and projects an image of professionalism in appearance and conduct. The supervisor is responsible for contributing to overall performance relating to the Patient Experience. Additionally, the role oversees administrative/clerical operations including office and administrative support, purchasing and procurement, communications support, event planning and coordination, meeting coordination, and development of materials for meetings/events. The supervisor will also train and mentor lower-level staff and perform other duties as assigned. For the Diabetes Center specifically, the supervisor will oversee the insurance verification process, including coverage verification, obtaining proper authorizations, and ensuring timely reimbursements. This role will also handle complex accounts and higher volumes, serve as a subject matter expert (SME) and internal resource for the team, and work on special projects as assigned.

Requirements

Demonstrated ability to plan and coordinate daily operations and workflow.
Proficiency in ensuring efficiency and efficacy in patient care support.
Skills in facilitating patient flow and throughput.
Strong communication skills for physician and staff interaction.
Knowledge of and adherence to regulatory governing bodies and standards.
Professional appearance and conduct.
Ability to contribute to positive Patient Experience.
Experience in administrative/clerical operations.
Experience in office and administrative support.
Experience in purchasing and procurement.
Experience in communications support.
Experience in event planning and coordination.
Experience in meeting coordination.
Experience in development of materials for meetings/events.
Experience in supervising, training, and mentoring staff.
Experience in insurance verification processes (Diabetes Center Only).
Experience in verifying coverage, obtaining proper authorizations, and ensuring timely reimbursements (Diabetes Center Only).
Experience handling complex accounts and higher volumes (Diabetes Center Only).
Ability to serve as a subject matter expert (SME) and internal resource (Diabetes Center Only).

Responsibilities

Oversee daily operations and workflow of the front and/or back office function of the department.
Plan and coordinate to ensure efficiency and efficacy in support of patient care activities.
Ensure even patient flow and throughput.
Maintain continuous communication between physicians and staff.
Ensure compliance and adherence to all regulatory governing bodies and standards.
Project an image of professionalism in appearance and conduct.
Contribute to overall performance relating to the Patient Experience.
Oversee administrative/clerical operations including office and administrative support, purchasing and procurement, communications support, event planning and coordination, meeting coordination, and development of materials for meetings/events.
Supervise, train, and mentor lower-level staff.
Perform other duties as assigned.
Oversee the insurance verification process (Diabetes Center Only).
Verify coverage, obtain proper authorizations, and ensure timely reimbursements (Diabetes Center Only).
Handle complex accounts and higher volumes (Diabetes Center Only).
Serve as a subject matter expert (SME) and internal resource for the team (Diabetes Center Only).
Work on special projects as assigned (Diabetes Center Only).