Supervisor - Central Operations NIGHTS

HonorHealth•Phoenix, AZ

4d•Onsite

About The Position

The Supervisor Central Operations oversees shift operations in the Network Operations Center to support uninterrupted operations, including patient movement, hospital throughput, communication, security dispatch, and operational continuity. The supervisor oversees daily activities, ensures compliance with policies and operational and regulatory standards, and supports leadership in hiring, training, evaluating, scheduling, and managing Network Operations Center personnel. The role also implements programs, establishes goals and strategies, facilitates patient flow, and upholds operational integrity and efficiency across the network. This position is based in various locations in Phoenix, Arizona, and works nights from 7:00 p.m. to 7:30 a.m. The schedule consists of three 12-hour shifts plus a 4-hour administrative day. Inpatient hospital experience is highly preferred.

Requirements

Bachelor's degree in healthcare required.
At least 2 years of experience in a healthcare-related field required.
Current Arizona licensure in a related field required.
Must obtain a certification in the respective area of expertise within 1 year of hire or promotion for Magnet standards.

Nice To Haves

Master's degree in healthcare or business preferred.
Experience overseeing staffing, scheduling, and float pools preferred.
Leadership experience preferred.
Inpatient hospital experience highly preferred.

Responsibilities

Supervise staff and ensure appropriate staffing levels, including hiring, onboarding, performance evaluations, and coaching.
Develop employees to maximize productivity, ensure quality work, and align team objectives with the organization's mission, vision, and values.
Ensure policy compliance and maintain financial stewardship and accountability for the development and maintenance of the department budget.
Support department operations, seamless workflow, and organizational throughput goals.
Serve as the first point of escalation for complex issues and ensure timely resolution and clear communication.
Plan, establish, and maintain the department schedule; manage daily staffing needs and scheduling activities.
Build collaborative partnerships with department leaders, organizational stakeholders, and community members.
Use data and evidence-based decision-making to enhance patient-centered care and operational excellence.
Lead and direct implementation of innovative technology and operational processes.
Champion department initiatives and drive improvements in throughput and efficiency.
Perform other duties as assigned.