Supervisor - Central Operations NIGHTS

HonorHealth • Phoenix, AZ

3d

About The Position

The Supervisor Central Operations oversees shift operations in the Network Operations Center to ensure uninterrupted operations, including coordination of patient movement, hospital throughput, communication, security dispatch, and operational continuity. The role supervises daily Network Operations Center activities, ensures policy compliance, and supports leadership with hiring, training, evaluating, scheduling, and managing personnel. The Supervisor implements programs, sets goals and strategies, and ensures adherence to operational and regulatory standards. This position helps maintain the center’s efficiency, facilitate patient flow, and uphold operational integrity across the network.

Requirements

• Bachelor’s degree in Healthcare.
• At least 2 years of experience in a healthcare-related field.
• Current Arizona licensure in a related field.
• Must obtain certification in the respective area of expertise within 1 year of hire or promotion date for magnet standards.

Nice To Haves

• Master’s degree in Healthcare or Business.
• Experience overseeing staffing, scheduling, and float pools.
• Leadership experience.
• Inpatient hospital experience highly preferred.

Responsibilities

• Supervise staff and ensure appropriate staffing levels, including hiring, onboarding, performance evaluations, and coaching.
• Develop employees to maximize productivity, ensure quality work, and align team objectives with the organization’s mission, vision, and values.
• Ensure compliance with policies and maintain financial stewardship and accountability for the department budget.
• Support department operations, ensuring seamless workflow and achievement of organizational throughput goals.
• Serve as the first point of escalation for complex issues, ensuring timely resolution and clear communication.
• Plan, establish, and maintain the department schedule.
• Manage daily staffing needs and scheduling activities.
• Build collaborative partnerships with other department leaders, organizational stakeholders, and community members.
• Use data and evidence-based decision-making to enhance patient-centered care and operational excellence.
• Lead and direct the implementation of innovative technology and operational processes.
• Champion department initiatives to improve throughput and efficiency.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager