Operations Supervisor - Central Dispatch

Martz Bus • Wilkes Barre, PA

8d

About The Position

Martz Bus is hiring an Operations Supervisor – Central Dispatch to oversee daily motor coach operations, supervise Motor Coach Operators (MCOs), and manage real-time dispatch across multiple locations. The position helps ensure safe and reliable service and involves making decisions in a fast-paced, 24/7 transportation environment.

The schedule is four days on and four days off, working 12-hour overnight shifts from 7:00 p.m. to 7:00 a.m. Nights, weekends, and holidays are required.

Martz describes itself as an established, family-owned company founded in 1908, with a team-focused, safety-driven culture. The role offers operational decision-making authority and a consistent schedule with built-in days off. The company lists health, dental, vision, life, and disability insurance, plus a 401(k) savings plan with an employer match of up to 4.5%.

Requirements

• High school diploma or equivalent.
• At least two years of DOT experience; the posting also identifies DOT or transportation experience.
• Strong written and verbal communication skills, including the ability to communicate effectively with MCOs, operating locations, customers, and management.
• Ability to read and interpret safety rules, operating procedures, maintenance instructions, and company policies.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced transportation environment.
• Ability to analyze operational situations, solve practical problems, and make sound decisions when faced with multiple variables or limited standardization.
• Working knowledge of Microsoft Office applications, including Excel and Word, and MCO scheduling or dispatch management systems.
• Ability to work a flexible schedule in a 24-hour operations environment, including weekends and holidays.
• Ability to multitask in a fast-paced environment.

Nice To Haves

• Dispatch, scheduling, or operations experience is preferred.

Responsibilities

• Supervise Motor Coach Operators and manage daily performance.
• Coordinate and authorize charter and line-run departures.
• Conduct driver pre-trip check-ins covering safety, route, and readiness.
• Monitor operations in real time and respond to service issues.
• Adjust driver assignments and coordinate service recovery.
• Ensure compliance with DOT hours-of-service regulations.
• Maintain dispatch logs and operational documentation.
• Communicate with drivers and operating locations throughout shifts.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) savings plan with an employer match of up to 4.5%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED