Supervisor, Center Administration

CenterWell • Homestead, FL

4d • Onsite

About The Position

The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. The Supervisor, Center Administration helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

Requirements

• Must be able to work on-site at assigned Center(s).
• 3+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Primary Care experience.
• Full-risk VBC experience.
• Understanding of state and federal healthcare regulations.
• Bilingual in English and Spanish.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
• Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program.
• Candidates selected for this job will be required to be screened for TB.
• Candidates selected for this job will be required to adhere to Humana's flu vaccine policy.
• Current CPR certification.
• Associates working in the State of Florida will need ACHA Level II Background clearance.

Nice To Haves

• Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience.
• Basic knowledge of Population Health Strategy.
• Familiarity with Medicare.
• Experience managing a budget of $500,000+.

Responsibilities

• Plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting.
• Develops and leads implementation for staffing plans, policies and procedures for the facility.
• Works closely with clinicians to ensure optimal patient outcomes.
• Supervises a group of typically support and technical associates.
• Coordinates and provides day-to-day oversight to associates.
• Ensures consistency in execution across team.
• Holds team members accountable for following established policies.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree