Service Administration Supervisor

Finning • Edmonton, AB

2d

About The Position

We are seeking a proactive and people‑focused Service Administration Supervisor to lead a team responsible for delivering exceptional support throughout the Maintenance Customer Order (MCO) lifecycle. This role blends leadership, operational execution, financial awareness, and cross‑functional collaboration to ensure high‑quality service delivery and customer satisfaction.

Requirements

• Secondary education with 3–5 years of progressive experience in administration, business management, or accounting/finance.
• 1–2 years of supervisory or managerial experience required.

Responsibilities

• Provide day‑to‑day leadership to Service Administration staff, including hiring, onboarding, coaching, mentoring, and performance management.
• Foster a positive, engaged team culture across both local and remote employees.
• Support employee development and growth opportunities.
• Oversee the full MCO lifecycle, ensuring compliance with Service Excellence standards and the Finning Customer Service Commitment.
• Collaborate with Customer Interaction and Repair Execution teams to define work scope and allocate resources.
• Ensure accurate, complete documentation within Electronic Job Binders.
• Support resolution of customer repair requests and invoicing disputes.
• Lead change management within the MCO process and remove operational roadblocks.
• Identify and escalate financial risks; coordinate Key Stakeholder Calls for mitigation planning.
• Work with internal teams to achieve Service Work in Progress (SWIP) velocity targets.
• Ensure invoices accurately reflect quoted work and support continuous improvement initiatives.
• Proactively identify risks related to MCO management, warranty, goodwill, bid variance, and SG&A claims.
• Ensure documentation meets audit requirements (Bill 198) and supports timely, accurate processing of warranty and goodwill claims.
• Drive billing velocity and maintain clean, compliant job records.
• Champion a safe work environment by reinforcing all safety standards, policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED