Supervisor – CCS-Youth Programs
About The Position
La Causa, Inc. is seeking a Supervisor – CCS-Youth Programs to provide administrative and operational supervision to Care Coordinators and ancillary staff serving youth enrolled in Comprehensive Community Services (CCS)-Youth Programs. The supervisor oversees daily program operations, supervises and develops staff, monitors program performance, ensures compliance with organizational and contractual requirements, and supports quality services for youth, young adults, and families. The role includes supervising staff, assigning and monitoring cases, reviewing documentation, evaluating staff performance, and supporting staff training and professional development. The supervisor collaborates with Division leadership, Human Resources, and the team's assigned Mental Health Professional, and may provide staff coverage when needed. Services are delivered using person-centered, strength-based, culturally humble, and trauma-informed approaches. Work is generally performed in both field and office environments. Local travel may be required, with infrequent statewide travel. Flexible work hours may be required based on program needs, including evenings depending on the needs of youth, families, and the program. The position involves regular interaction with staff, youth, young adults, families, community partners, and other stakeholders.
Requirements
- Bachelor’s degree from an accredited school in Social Work, Psychology, or a related field.
- At least three years of experience providing services to youth and young adults with significant mental health, substance abuse, or co-occurring needs.
- At least one year of practical supervisory experience, including supervision of staff.
- Ability to communicate frankly and effectively with youth, families, and team members; implement problem-solving strategies; understand issues; and provide crisis services ethically, respectfully, and responsibly.
- Demonstrated cultural humility and ability to work respectfully with diverse groups and individuals from diverse economic backgrounds.
- Excellent oral and written communication and interpersonal relationship skills, including the ability to work effectively with people from culturally diverse, linguistic, and socioeconomic backgrounds in team and individual settings.
- Ability to clearly document interventions and contacts.
- Strong critical-thinking skills, including the ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches and implement plan strategies.
- Highly developed organizational and time-management skills, with the ability to manage multiple priorities and meet program deadlines.
- Knowledge and experience using Microsoft Office suite.
- Transportation, a valid Wisconsin Driver’s License, state-minimum auto insurance, and ability to meet La Causa, Inc. driving standards.
- Ability to work flexible hours, including evenings, depending on youth and family needs and program needs.
- Successful completion of all background checks.
Nice To Haves
- Experience working in CCS programs and using Avatar NX (highly preferred).
Responsibilities
- Provide administrative supervision, leadership, and operational oversight to Care Coordinators and ancillary staff.
- Evaluate staff performance, manage responsibilities, and support staff training and professional development in accordance with agency policies and procedures.
- Collaborate with Division leadership and the Department of Human Resources on interviewing, hiring, disciplinary actions, and other personnel matters.
- Plan, coordinate, organize, and supervise the day-to-day operations of the CCS-Youth Programs.
- Facilitate individual supervision meetings with staff, providing guidance, support, feedback, and performance oversight.
- Direct, review, approve, and monitor staff documentation and required program materials for accuracy, quality, and compliance.
- Assign cases and monitor caseloads to support appropriate distribution of responsibilities and timely service delivery.
- Monitor, audit, and evaluate team processes and staff performance to support program effectiveness and adherence to agency policies and procedures.
- Develop and implement strategies to improve staff performance, strengthen program operations, and maintain compliance with organizational and contractual requirements.
- Provide staff coverage as needed, using person-centered, strength-based, culturally humble, and trauma-informed approaches when supporting youth, young adults, and families.
- Collaborate with the team's assigned Mental Health Professional and participate in clinical supervision as required.
- Complete, collect, process, review, and submit required documentation, reports, and other program materials by established deadlines.
- Ensure compliance with applicable legal, organizational, contractual, regulatory, and program requirements, laws, policies, and procedures.
- Establish and maintain effective communication, collaboration, and cooperation with staff, youth, young adults, families, community partners, and other stakeholders.
- Attend meetings, trainings, and professional development activities as requested.
- Fulfill mandated reporter responsibilities in accordance with applicable laws, agency policies, and procedures.
- Contribute to a positive and engaging team environment with flexibility and adaptability.
- Perform other related duties as assigned.
Benefits
- Paid time off, with the annual allotment provided upfront after 90 days of employment and prorated during the first year based on start date.
- Paid birthday day off and two additional personal days each year.
- Retirement plan through Voya with an employer match.
- Medical, dental, and vision coverage.
- Tuition reimbursement of up to $1,000 annually for continued education and professional development.
- Employee appreciation activities and team events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
