Supervisor - Casino Games Part Time

Casino and•Atlantic City, NJ

10d•Onsite

About The Position

This role is responsible for ensuring proper procedures are followed by dealers, verifying gaming table transactions, and maintaining awareness of activity within their supervised area. The Supervisor will settle disputes, verify credit issuance, and motivate dealers to provide superior customer service while adhering to dealing procedures and maintaining game pace. This position is directly responsible for customer service objectives and acts as a positive role model, conveying positive energy and enthusiasm. The Supervisor will continuously improve service by evaluating breakdowns using guest feedback and data, communicating these breakdowns and team plans, and immediately addressing service issues to ensure guest satisfaction. They will keep the team informed of property promotions and events, develop skilled employees, set and enforce service standards, and hold employees accountable. This role involves clearly communicating and enforcing company expectations, addressing performance issues, coaching for improvement, and providing ongoing feedback. The Supervisor will use EOS data to improve the workplace, listen to and respond to employees, and recognize/reward performance. They will consistently follow company policies, procedures, and industry regulations, maintain accurate employee records, and complete performance reviews timely. The Supervisor is responsible for creating an atmosphere of luck. Other duties as assigned.

Requirements

Must be able to work part-time.

Responsibilities

Ensures proper procedure is used by all dealers under supervision.
Verifies all gaming table transactions in supervised area.
Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
Verifies issuance of credit after completion of all authorization procedures.
Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
Directly responsible for customer service objectives.
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement, and provide ongoing feedback.
Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck.
Other duties as assigned.